Remote IT support Specialists

Company Overview:
Join our innovative team as a Remote IT Support Specialist and enhance your career in IT support. We are committed to excellence and seek a seasoned professional who shares our passion for technology and client service.

Job Summary:
We are a Managed Service and Security Provider, focusing on Cyber Security, aligned with our client’s business objectives. As a Remote IT Support Specialist, you will provide comprehensive technical support to our diverse clientele, with a strong focus on security. Leveraging your expertise in Microsoft servers, ConnectWise IT automation tools, and robust backup systems, you will ensure seamless operations and resolve complex IT issues.

Responsibilities:

Deliver remote technical support, addressing issues related to Microsoft servers, ConnectWise IT Automation tools (Automate), other RMM tools, and backup systems.
Proactively monitor and maintain client systems to ensure optimal performance and uptime.
Provide support for Cybersecurity concerns, including virus and malware detection and remediation.
Maintain clear and effective communication with clients, ensuring timely resolution of issues and high client satisfaction.
Collaborate with IT teaUpgrade to see actual infombers to drive improvements and enhance service efficiency.
This opportunity will allow you to advance your career as you learn Cyber security as you work.
Requirements:

At least 3 years of experience in remote technical support roles.
Proficiency in Microsoft server administration and maintenance, including Windows Server, ADDS/GPO, and PowerShell scripting.
Experience with Hyper-V, Veeam backup solutions, and M365 management.
Fluent in English with excellent verbal and written communication skills, including good microphone usage and people skills.
Familiarity with Entra ID/Azure AD and deep understanding of Cybersecurity principles.
Experienced with ConnectWise IT automation tools and familiar with various backup solutions.
Extremely Preferred:

Experience with Hybrid Azure/Entra and on-premise setups.
Knowledge of Sophos Central or SFOS/XGS firewalls.
Really Nice to Have:

Experience with Synology devices.
Skills in networking/switching, database management (MySQL/MariaDB or MSSQL).
Familiarity with SAN/NAS/RAID configurations.
Any cybersecurity certifications.
Experience with VoIP technologies.
What We Offer:

Competitive salary and benefits package.
Opportunities for professional growth and continuous learning.
A supportive and dynamic work environment.
Application Process:
Please submit your resume and a cover letter detailing your qualifications and interest in the role. Highlight your experience with the technologies mentioned under the “Extremely Preferred” and “Really Nice to Have” sections to strengthen your application.