IT HELP DESK TECHNICIAN / IT NETWORK ENGINEER NEEDED AT TECH COMPANY - 100% REMOTE FULL TIME

Do you love providing technical support and assistance?

If so, we need to work together.

WHY YOU SHOULD WANT THIS JOB
- Exciting, fast growing company
- Dynamic, fun and friendly team
- Work from the comfort of your home (or anywhere)
- Work alongside other long term employees
- Grow with the company (We’re not just invested in your career achievements; we're your cheerleaders, mentors, and biggest fans.)
- Live up to your potential
- Have an impact on the success of small and medium businesses

COMPANY INFO AND JOB OVERVIEW
DIS Computers is a technology company in Northeast OH, and we are on a mission to protect our clients against cybercrime. We have been in business for 32 years offering a wide range of services, mainly being the IT department for small businesses.

Our vision is to be the premier IT managed services provider in northeast Ohio, with expertise in cyber security, physical security, general IT help desk, cloud computing, networking, and IT consulting.

You’ll be working collaboratively with our other teaUpgrade to see actual infombers to support our 100+ small business clients. 12 of our 16 staff are technical, so you’ll be joining them to develop and implement long-term solutions for technical issues faced by our clients. Most notably, this involves supporting our clients’ end-users, their network and server infrastructure, and third-party applications like Microsoft 365 and business specific applications.

Training is available to you if you’re motivated to learn and become certified outside of working hours. We’ll provide access to resources to help you prepare for certifications or just to gain general knowledge about a particular IT subject.

So are you ready?

RESPONSIBILITIES
- Provide Level 2 support and troubleshooting to resolve issues
- Respond to tech inquiries via email, through online chats, over the phone, or in person
- Walk customers step-by-step through the problem-solving process
- Active Directory and Office365 administration
- DNS and DHCP diagnostics and configuration
- Change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Monitor performance and ensure system availability and reliability

To apply, at the top of your cover letter, please write "The shoe fits.”

DESCRIPTION OF IDEAL CANDIDATE
- Takes Ownership
You take charge and own your own role! You know you can ask for feedback and resources anytime, but you don’t make excuses for why things are not getting completed, or question why more responsibility is given to you. You take this as a challenge to help the team. You have a passion and an internal drive to make things happen. You find people who procrastinate and do nothing a bit irritating.

- Self Starter
You’re self-motivated, happy working on your own with minimal guidance, and plan your work ahead of time so that you’re always punctual and you never miss deadlines. You don’t understand why some people just sit there when they haven't been told what to do. And if an issue arises, you know to ask questions first before assuming anything.

- Focused
You don’t lose your way. You recognize a distraction but still are able to gather all your attention and focus on the task at hand.

- Organized
You love cleaning up and creating order out of chaos. You have your own method of keeping track of the things that you need to get done and by when you need to get them done.

- Positive Attitude
You don’t let the little things get you down. You simply roll with the punches! You’re upbeat, positive, cheerful, and excited about the future.

- Communicative
You know that teamwork requires communication. You communicate like a pro and you value open communication. If you’re having trouble with something, you reach out for help. You know tasks can sometimes take longer than expected, and that’s ok when you communicate expectations.

- Loves People
Being around a professional team of people gives you energy, and you enjoy collaborating with others and sharing any fun stories in private chat with everyone that continues improving the team environment and culture.

- Empathetic
No one likes a ‘know-it-all’. And making assumptions without fact-checking first is not in a professional's DNA. So, you listen well and you’re able to put yourself in others’ shoes.

COMPANY CULTURE
We're transparent; ask if something isn't clear, feel comfortable to express your difference of opinion. We work hard and we have fun.

PAY
USD $1500/month for this full time role with annual bonuses based on accuracy and performance. If you believe you have more to offer, tell us what you’d like and why you’re able to deliver more value.

Benefits
10 days of paid time off (PTO) to be used as needed
5 paid days for national holidays (US or Philippines)

CANDIDATE REQUIREMENTS
- Honest
- Reliable
- Great communication skills (both verbal and written)
- 5 years of IT experience such as helpdesk, Active Directory and Office365 administration, DNS and DHCP diagnostics and configuration, and Microsoft Group Policies

Preferred:
- Microsoft certifications of any level
- CISCO certifications of any level

Other Requirements
- Internet: Fast, stable fiber connection
- Power: Reliable power backup to continue working when electricity goes down
- Work Environment: Be able to work privately during business hours.

WORKING HOURS
8:00 am to 5:00 PM US Eastern Time (40 hours/week)
We will assess after three months. We're open (based on mgmt. approval) then to find a schedule that works for everyone.

HOW TO APPLY

Email a SHORT cover letter to Upgrade to see actual info M.
DIS Computers