Branded Sites Website Support Specialist (Philippines Only)

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About Us

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.



Why work for Ylopo?

At Ylopo we offer teaUpgrade to see actual infombers:

a commitment to personal development,

guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

team building events, team lunches/ happy hours, and other company wide events

a supportive, caring environment dedicated to continuous learning and growth.



The Website Support Specialist is responsible for supporting clients with website (branded site) related requests and issues.

TeaUpgrade to see actual infombers well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone.

Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and understand how to navigate client website requests. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.



Responsibilities:

The primary responsibility of this role is to provide customer support, troubleshooting help to clients as they relate to clients’ branded website
Connect with clients via email, phone, text, and Zoom (video)
Respond (via phone/email/text) to all clients in a timely manner to provide a high level of customer support
Develop great client relationships
Speak confidently and professionally with clients
Serve as subject matter expert for Ylopo branded websites
Learn the ins and outs of Ylopo product
Collaborate with onboarding, account management sales, billing, marketing, international, and technical teams on special projects/phone outreach campaigns as needed


Specific Tasks:

Manage branded sites team ticket queue (email tickets)
Create technical tickets to web specialists to complete site build and edit requests
Answer any questions clients have about the branded website (status, functionality, etc.)
Perform outreach to clients
Special projects may be assigned


Job Requirement:

Previous experience in a support, training, or customer service role
Professional manner
Consistent work habits and strong work ethic
Strong organizational skills and attention to detail
Ability to multitask, and work independently toward deadlines
Strong written and verbal communication skills, ability to work well in a small group setting
Positive demeanor, trustworthy character
Ability to take the initiative and see projects and tasks through to completion
Ability to understand and convey detailed information about our services and systems
Understanding of real estate and the real estate profession a plus, but not necessary
Strong phone skills


System Requirements:

Processor should be 2 ghz and above, Intel core 5/7 or equal is highly required
MUST have the latest Operating System
Ram should be at least 16 gig with 100 gb Free disk space
MUST have a back-up Computer with the same specs as the main device
A Headset with noise cancelling feature is a must
At least 20 mbps & up wired connection for main isp
Back up internet is a must (pocket wifi, prepaid wifi etc. but strictly no USB Sticks allowed)
Back up power source


Shift Schedule: 9AM - 6PM Pacific Standard

Rate: 35,000-50,000

MAGIC WORD: YLOPER



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