Business Data Analyst

*Work from Home *Work Australian hours *Paid fortnightly *Long term full time position *Your ideas are valued *We reward those that take initiative and are proactive *

About us

We are a house cleaning company based in Melbourne (Australia), and operating in multiple cities around the country.
We offer two services for our customers: house cleaning (once off cleans and regular cleans), and end of lease cleans.
We want to bring in a Customer Service to help us grow.

About the role

This role will see you focusing on customer service, inbound sales, and assigning cleaning teams to new bookings.
You will be delivering excellent customer service to our customers that contact us with enquiries about their bookings.
You will also be doing sales to close bookings with new customers, through inbound leads, as well as outbound calls to leads that have enquired through our website.

About you

- Confidence
You have the confidence to speak your mind. Whether it’s to share new ideas, saying ‘no’ to a customer, or telling your manager that you think there’s a better way to do something.
- Continual learner
You are someone that loves to learn. You are always finding better/faster ways to do things. You love expanding your knowledge beyond your own role. And we’ll give you the opportunities to learn and grow.
- Fast learner
To thrive in this role, you are someone that can adapt to change very quickly. We are always experimenting with new ways to improve the way we operate, and your role will be at the forefront of helping to implement new experiments.
- You take pride in your work

To make sure you have read this job post, please add the word "King Cobra" in the question "What programming languages and tools are you proficient in for data analysis?"

Duties & responsibilities
On an average day, you will be doing (but not limited to) the following activities:
- Collect, organize, and analyze data from various sources to identify trends, patterns, and insights relevant to business objectives.
- Develop and maintain data models, dashboards, and reports to support decision-making processes.
- Interpret data and present findings in a clear and actionable manner.
- Collaborate with cross-functional teams to define key performance indicators (KPIs) and establish metrics for measuring business performance.
- Identify areas for process improvement and recommend solutions based on data analysis and industry best practices.
- Assist in the implementation and maintenance of data management policies and procedures to ensure data accuracy, integrity, and security.
- Stay updated on emerging trends and technologies in data analysis and business intelligence to continually enhance analytical capabilities and processes.

Skills and experience

- Bachelor’s degree in relevant field is a nice to have (Computer Science, Business Administration, etc)
- Proven experience in data analysis.
- Proficiency in SQL, Python, or R.
- Experience with data visualization tools.
- Strong statistical knowledge.
- Excellent communication skills.
- Detail-oriented and independent.
- Familiarity with data governance principles.

Why should you join us?

Autonomy
- You won’t be micromanaged in this role. You are being hired because you are a professional and an expert. And will be given the freedom to perform at your best. (Help and support are always available)
Your ideas are valued
- You are joining as a valued teaUpgrade to see actual infomber where your thoughts and ideas are welcomed
Grow with us
- We are a small company now, but as the company grows, you’ll grow with us through internal promotion opportunities.
Great hours
- Work Australian business hours. 8 hour work days, rotating roster between 8am – 6pm AEST/AEDT (weekend work required)

Must haves

- reliable internet connection
- home based office setup (computer/laptop & headphones)
- quiet environment for phone calls

How to apply (important)
- Apply through this link: Upgrade to see actual info

We look forward to hearing from you!