Seasoned Technical Support

We’re looking for someone who loves helping customers, confidently knows their way around a computer, is a team player, is intuitive, and learns quickly.

About the Employer:
One of the highest-rated Internet Service Providers in Canada with over 2,500 reviews at a 4.8 Star rating, winner of the 2021 Halifax Chamber of Commerce ‘Best New Business Award’ and a vision to provide the best customer experience while offering affordable Internet to our fellow Nova Scotia’s, we are growing fast and so is our awesome team!

You will be working with a team helping onboard new customers, provide customer and technical support through Calls/SMS/Emails, and more!

Company core values:
- Passion
- Empathy
- Attitude
- Understanding

Objectives of this role:
- Identify and address customer needs, with a goal of total satisfaction
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers

Responsibilities:
- Build expert, dynamic knowledge of the company’s products and services
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels like chat, phone, and social media platforms.
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Provide accurate, valid, and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts, and file documents

Required skills and qualifications:
- Proven customer support experience or experience as a Customer Support Representative whether BPO or remote
- Strong spoken and written communication skills, including active listening and clear articulation
- Ability to exercise critical thinking in resolving customer concerns and escalate when appropriate
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
-------Salesforce - (Or other Customer Relation Databases)
-------Chargebee - (Or other subscription handling services)
-------Google Sheets/Doc - (Or Microsoft Office)
- Strong organization skills and keen to details
- A self-starter that doesn’t need hand holding
- Preferred skills and qualifications
- Experience in a similar line of business as CSR/TSR
- Familiarity with CRM systems and practices
- Experience in community management on social media platforms

Perks of being part of the herd:
- Competitive compensation & benefits
- Work from home
- Growth opportunities
- An amazing team

To apply:
1. Kindly fill out this Google form:Upgrade to see actual info
2. Be on the lookout for an email from RecruitPH Upgrade to see actual info with further instructions. Please note that only shortlisted candidates will be contacted.
3. Anyone who does not follow the instructions above will not be considered.