Enthusiastic and Dedicated Staff Patient Concierge Associate

Join Our Dynamic Team: Where Passion Meets Purpose!

Application Process:
1. Email us your resume in PDF format only.
2. Email us a 60-second video of yourself, sharing the 3 most important things you VALUE in your Perfect Job. The video CANNOT EXCEED 60 seconds.
3. IMPORTANT: Please email the above two items to Upgrade to see actual info to follow the above instructions will result in automatic termination for further interview process.
4. Be prepared to share what you know about our clinic during your Zoom interview.

Company: Achieve Integrative Health, No. 1 Acupuncture Clinic in Cedar Park and Austin surrounding areas
Website: Upgrade to see actual info/
Position: Enthusiastic and Service Above Self Staff Patient Concierge Associate

About the Company:
Join Achieve Integrative Health, Austin, TX's premier acupuncture clinic, and be part of a transformative healthcare journey. For over 16 years, we've championed health restoration, empowering thousands to reclaim their energy, vitality, and joy. Our success stems from a unique blend of Traditional Chinese Medicine and advanced technologies.

At Achieve Integrative Health, we're not just about healthcare; we're about life-changing care. Join us to deliver unparalleled service and results, reshaping healthcare one patient at a time. Let's make lives great again, together!

Let's build the future together! Your skills, combined with our vision and aligned with our values, will pave the path for a brighter tomorrow.

For more information, visit Achieve Integrative Health Career Page.

Why Join Us?
• Transform Lives: We're not just another company. At Achieve Integrative Health, WE MAKE a real difference by bringing joy and health back into lives with every interaction.
• Unbounded Growth: There is no limit to your growth with our company. We're on a mission to grow, with plans to expand our healing touch in Austin, Texas and its surrounding areas.
• Empowerment Team Culture: We are known for our team culture because we make it our mission to help our teaUpgrade to see actual infombers achieve their professional, financial, and personal goals. Over 70% of teaUpgrade to see actual infombers who successfully completed 3-month training period have achieved their professional, financial, and personal goals after joining our team.
• No. 1 Acupuncture Clinic with Innovation: Stay at the forefront of acupuncture and wellness with the latest techniques and tools.

We're Seeking Individuals Who Are Aligned with Our Core Values...
• Service Above Self: You have a CARING heart and a HUMBLE attitude to put patients’ needs before yours.
• Commitment: You are persistent and disciplined in reaching your OWN goals that are demonstrated by your consistent performance and growth.
• Accountable: No excuses allowed. You are responsible for everything that happens to you and everything that doesn’t happen to you. You are responsible for everything that you have and everything that you don’t have.
• Results Oriented: While we acknowledge your effort, you are only rewarded when producing results that are measured via the statistics for your positions and for the company.
• Transparency: You maintain and practice clear, honest, and direct communication about your thoughts and intentions with every teaUpgrade to see actual infomber and every patient.
• Inspirational: You lead by example to inspire our patients to live a healthy lifestyle by living a healthy lifestyle yourself and you lead by example to inspire each teaUpgrade to see actual infomber by constantly striving to reach your own potential.

What We Offer:
• Competitive Compensation: Enjoy top compensation and performance bonuses in the acupuncture industry that rewards you based on the RESULTS you produce.
• Learning & Growth Opportunities: Access a wealth of resources to keep sharpening your mindset, communication, and customer service skills.
• Wellness Initiatives: Benefit from complimentary virtual health services, ensuring your well-being is always a priority.
• Work from Home: Be able to build a career working from home, no more 3-4 hour commutes to work.
• Other Benefits: Paid-Time off and medical insurance for qualified teaUpgrade to see actual infombers after successfully completing the 90-day training period.

Job Purpose:
The Patient Concierge (Nutrition) Healthcare Virtual Assistant’s primary responsibilities are to increase patient satisfaction and provide 5-star concierge service by providing exemplary customer service to promote growth, retention and loyalty among patients. You will work with patients by phone, email, and text to support patients in various aspects. If you want more out of life and have always wanted to be a part of something really big that would change lives for the better, this is your opportunity.

Job Responsibilities:
• Receive all inbound calls to close Leads wanting to receive treatments at our clinic
• Call, email, and use various communication forms to identify the validity and potential of the lead
• Receive all inbound calls to answer questions – fact find and qualify lead/route to appropriate teaUpgrade to see actual infomber if needed
• Enthusiastic, persistent, friendly and professional on the phone
• Implement training material throughout calls
• Work with patients to ensure they are satisfied with the services provided
• Provide excellent service to our patients and apply effective troubleshooting techniques under pressure
• Present care plans prescribed by the healthcare providers to our patients
• Encourage happy patients to send us their success stories
• Share patient success stories during daily company meeting
• Implement our CARE system to follow-up with our patients to provide 5 star service

Qualification:
• Thrives in a fast-paced environment
• Desire to help others
• Competent Problem Solver
• Detail Oriented, and Organized
• Adaptability – adapt to changes in the work environment; manage competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
• Inspire the trust of others; work with integrity and ethically; uphold organizational values
• Displays willingness to make decisions; exhibits sound and accurate judgment; support and explain reasoning for decision
• Demonstrates persistence and overcome obstacles; measures self against standard of excellence
• Medical terminology background is preferred
• Customer Service & Sale experience preferred
• Technical aptitude with the ability to learn software programs quickly
• You value RESULTS OVER effort.

COMPUTER AND INTERNET REQUIREMENTS:
• Fast and reliable wired internet connection of not less than 100 Mbps
• Secondary and Tertiary Back up Internet of not less than 10 Mbps
• At least one Power Station Backup
• Dual Monitor
• Intel Core i3 or higher Operating System with at least 8gb RAM
• Excellent quality headset with microphone, and a working webcam
• A quiet and private area suitable for work without distraction and background noise

Work Schedules:
U.S. Central Standard Time (Graveyard Shifts in Philippines)