Remote Community Manager

Location: Remote (Flexible hours, must be available for weekly meetings that will take place at a mutually agreed upon time between the hours of 9 AM - 3 PM Eastern Time.) (Initial training during Pacific Time Zone hours.)

Job Description:

We are seeking a highly motivated and organized Community Manager to join our small online business team. You will play a pivotal role in managing our monthly membership tasks, ensuring our members feel seen, heard, and celebrated.

Responsibilities:

-Communicate effectively with members to ensure a top-notch membership experience.
-Coordinate with teaUpgrade to see actual infombers including writers, video editors, designers, and platform experts to manage and execute monthly membership updates.
-Maintain constant knowledge of project statuses, ensuring all tasks are completed on time.
-Provide exceptional customer service, addressing member inquiries and feedback promptly.
-Utilize tools such as ClickUp, Zoom, Kajabi, Canva, ChatGPT, PowerPoint, addevent, and Office365 for various management and communication needs.

Qualifications:

-Minimum of 3 years’ experience in community management, project management, or customer service, preferably as a VA for a US-based company.
-Excellent command of written and spoken English.
-Strong interpersonal skills; must be super friendly, kind, and a collaborative team player.
-A proactive, solution-oriented attitude with a drive for continuous learning and improvement.
-Experience in the legal field is a plus.

Compensation:

-Hourly wage, please indicate your expected rate.
-Initially 2 - 4 hours per week with potential to increase as the membership grows.

Culture:

Our team is small, fast-moving, driven, and growth-oriented. We value entrepreneurial mindsets and those who are always ready to tackle new challenges in a positive and effective manner.

Career Growth:

There is potential to take on more responsibilities and grow within the organization as our membership base expands.

Application Process:

Please respond to this posting with the answers to the following questions:

What's the latest book you read? Why did you pick it? What's one thing you learned?
What do you like to do for fun?
What's your preferred project management system and why?
What is your process for setting personal goals?
What's your preferred hourly rate?

Lastly, please put the word 'Community' in the subject line of your response.

Warm Regards,
Sarah