IT System Administrator

Role Overview:
Role Responsibility:
1. User Support
• Receive, document, and prioritize issued tickets from IT help desk system, and help ASC/OSMC/ADC staff in the use of existing applications or services.
• Attending user call and sorting IT technical issues by answering queries about hardware/software and applications.
• Receive and document bug reports. Collect and document requests for change request.
2. IT Administration
• Bring an application back to its original functionality before the problem arises. This may include a permanent fix or a temporary work around until a permanent fix is found.
• Fix bugs, retrieve functionality after abnormal program terminations
• Complete root cause analysis
3. System/ Application Enhancement:
• Modify the functionality of existing applications (Danaos, Orion, eBMS).
• Apply new functionality via the vendors and fulfil monitoring requirements.
• Enhance run-time efficiency. Modify applications based on new releases of hardware or software when needed.
Qualifications:
• Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science, or similar bachelor’s degrees
• At least 3 years of experience and strong knowledge in server administration, network fundamentals, firewall system
• Excellent troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide immediate effective solutions
• Familiarity with Danaos, Orion, eBMS, ASC, OSMC, ADC
• Strong communication skills and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
Work Setup:
Hybrid Setup; Night Shift
Willing to work in McKinley, Taguig, as necessary
Can Start ASAP