Customer Service Representative/ Onboarding Specialist (with BPO Experience)

VitaWerks is on a mission to build a healthcare marketplace to reinvent staffing. With VitaWerks, Nursing/Long Term Care facilities as well as hospitals find their match nurses and healthcare professionals. There are thoughts of healthcare jobs out there going unfilled everyday. We have a "so called" shortage in healthcare staff. At Vitawerks, we believe the shortage can be rectified, if we use smart technology, automation to help dramatically speed up the process of connecting both sides.

We are in a hyper growth mode and are looking for folks with a "get it done" attitude to be a part of our journey. You find a reason to say "Yes'' and make it happen.


ABOUT THE ROLE:

We are seeking CSR to join our team and help ensure a successful onboarding experience for new healthcare professionals. The CSR/Onboarding Specialist will be responsible for reaching out to healthcare professionals and helping them sign up on our booking platform.

- Managing leads of HCPs assigned to them.
- Cold calling and building a pipeline of healthcare professionals (HCP) to meet monthly supply targets.
- Managing a database of healthcare professionals.
- Vetting HCP documents and conducting background verification.
- Thorough follow up with all HCP leads assigned

ABOUT YOU:

We require professionals who meet the following requirements:

- 1-2 years BPO experience in a voice account
- Recruitment experience is an added advantage
- Detail-oriented and proficient with Microsoft office
- Good communication skills, excellent telephone presence, and creative thinking
- Self-Starter with willingness to learn