Customer Service Representative

JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
•Manage incoming/outgoing calls and emails
•Work with the hiring team to ensure that we are processing candidates
•Provide accurate, valid and complete information by using the right methods/tools
•Handle applicants inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•Keep records of interactions, process accounts and file documents
•Follow communication procedures, guidelines and policies
•Take the extra mile to engage to the applicants

EXPERIENCE AND SKILLS REQUIRED:
•Has 2-3 years of experience from the call center industry;
•Phone experience is a must.
•Demonstrate a solid typing WPM (ideally 55 wpm+)
•Proven customer support experience or experience as a Client Service Representative, i.e. email/chat support.
•Strong phone contact handling skills and active listening
•Familiarity with CRM systems and practices
•Customer orientation and ability to adapt/respond to different types of characters
•Excellent communication and presentation skills
•Ability to multitask, prioritize, and manage time effectively
•Ability to work successfully in a collaborative atmosphere to achieve goals
•Strong debugging and problem-solving skills

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TECH REQUIREMENTS:
•Computer - at least i5 or equivalent with 8gb RAM
•Internet Speed - At least 50 MBPS Download speed

Job Type: : Part-time 20hours weekly (may go up to 40 hours weekly depending on business needs)
Schedule: Working hours are between Sunday to Thursday 3PM CST to 12AM CST / Monday to Friday, 4 AM to 1PM PHT
Salary Range: PHP 11,000 - PHP 17,500 monthly Part Time (4 hours a day)

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APPLICATION INSTRUCTION:

1. Please send an email to Upgrade to see actual info with the Subject: I am your next MM Customer Service Representative”

2. Then, please share a couple of paragraphs describing why you'd be good for this position, and

3. Please share the link to your resume (don't skip this step or we will not accept your application!).

4. Please also include your mobile phone and Viber contact number (We will provide updates regarding your application here) to speed up the application process. Thank you.

5. Please record a video that is no longer than 2 minutes (use loom to do this, it’s free)

• In the video please do 3 things:
(1) Introduce yourself (name and where you are from)
(2) Briefly tell what your experience as a Customer Service Representative has been so far.
(3) Briefly tell why you think you are a good fit for this position