Operations Associate (Order Processing Specialist)

About iRestore Laser
At iRestore, our mission is to restore confidence by providing safe and effective solutions for improving health and beauty.
We are at an inflection point in our growth curve and are searching for a customer success associate to join us on our journey to become a major global beauty brand and hit the $100M mark within the next 3 years.

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What you’ll do:
> Process customer orders accurately and efficiently, including monitoring and addressing order changes, price adjustments, cancellations, and holds.
> Collaborate with cross-functional teams, including Customer Service and Warehouse, to address inquiries, concerns, and special instructions related to order processing.
> Utilize Shipstation and other relevant platforms to tag orders accurately, identify potential fraud risks, and coordinate appropriate shipping services.
> Conduct thorough checks on high-value orders to verify authenticity and prevent fraudulent transactions.
> Resolve any international shipment issues, including customs clearance, documentation, and communication with shipping carriers and customs authorities.
> Manage the Affirm payment gateway for order payments, ensuring smooth transaction processing and resolving payment-related issues.
> Fill and send proofs for chargebacks and file claims for lost packages, providing necessary documentation and evidence to support disputes and claims.
> Create and process B2B orders, maintaining accurate records of B2B transactions and communications.
> Negotiate and communicate with courier representatives to ensure smooth operations and resolve service issues effectively.
> Maintain accurate documentation of order processing activities and communicate effectively with teaUpgrade to see actual infombers to ensure a seamless workflow.
> Prepare ad hoc reports on operational tasks, providing detailed insights and analysis to support decision-making processes

The ideal candidate has:
> Minimum 2-4 years of experience in relevant functions.
> Previous experience using Shopify and ShipStation is required, with a strong background in order processing.
> Excellent organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
> Strong attention to detail and problem-solving skills, with the ability to conduct thorough checks on orders and shipments.
> Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners.
> Proficiency in Google Workspace and experience with order management systems or e-commerce platforms.
> Ability to work independently and as part of a team, with a proactive and adaptable mindset.

Our Core Values and what we built our culture around:

WE THINK BIG: We have a forward-thinking, growth mindset and always consider the big picture in our decisions

PROACTIVE PROBLEM SOLVER: We use our problem-solving and analytical skills to make data-informed decisions

WE ARE COMFORTABLE BEING UNCOMFORTABLE: We work together to iron out improvements or changes to achieve goals

OPEN & HONEST COMMUNICATION/FEEDBACK: We communicate and share feedback with each other with radical candor and transparency

CONTINUOUS LEARNING & IMPROVEMENT: We are always improving the way we work and challenging each other to bring new ways of thinking to the table

PASSIONATE ABOUT WHAT WE DO: We strive to motivate and empower each other to contribute to a positive team culture

Company Benefits:
> Medical and dental benefits after six months of tenure
> Paid Time Off (PTO) for all full-time teaUpgrade to see actual infombers
> High growth trajectory with quarterly/annual reviews