Billing Collections Specialist (With Quickbooks Online and Desktop Experience)

Overview
We are seeking a detail-oriented and proactive Billing Collections Specialist to join our team. The ideal candidate will possess strong customer service skills, a positive attitude, and the ability to navigate delicate situations with patience and firmness. This role will primarily focus on managing and processing payments for various levels of care, particularly Sober Living (SL), while ensuring accuracy and timely collection. The Billing Collections Specialist will also play a crucial role in maintaining communication with clients, internal teams, and management regarding payment processes and outstanding fees.

Key Responsibilities
- Prepare and send SL invoices daily/monthly, updating them with late fees when applicable
- Track SL client departures and adjust invoices accordingly
- Process and post client and insurance payments for all levels of care (LOC) including Detox (DTX), Residential Treatment Center (RTC), Intensive Outpatient (IOP), and SL
- Manage and process payment plans for all LOC
- Prepare and send forms to third parties for voucher payments
- Collect and track all incoming payments
- Perform weekly audits to ensure payments and charges are reconciled
- Pull and send SL outstanding fees report to management weekly
- Create invoices and enter billing charges weekly
- Handle and resolve SL calls, demonstrating strong customer service skills
- Collect past due invoices for all LOC, employing assertiveness and discretion

Qualifications
- One year experience using Quickbooks Online and Quickbooks Desktop preferably RightNetworks
- Minimum two years experience in collections or billing
- Strong customer service skills with the ability to handle difficult situations
- Exceptional communication skills, both verbal and written, with a high level of professionalism
- Experience with CRM data entry
- Comfortable with basic Excel functions and formulas
- Strong time management skills with the ability to meet deadlines consistently

Additional Information
- This is a full-time position, Monday to Friday, 9:00 am to 5:00 pm CST
- Fluency in English, both verbal and written, is essential
- Opportunities for upward mobility within the organization
- No criminal record and willing to submit an NBI