E-Commerce Administrator | VA

E-commerce Administrator

Full-time | 40 hours per week

Monday to Friday, Any 8 hours straight between 7:00 am to 5:00 pm Manila Time


About Remote Workmate:


We accelerate your success with our simple, direct, and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities, we’re able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential. We guarantee you fair pay for work done and bring multiple opportunities your way.


About the Client


Our client is a leading importer and provider of firearms-related products in Australia. With a strong focus on quality, customer satisfaction, and competitive pricing, they offer an exceptional range of brands to cater to the diverse needs of shooting enthusiasts, hunters, and sportsmen. Their team of seasoned professionals possesses extensive knowledge and experience in the firearms industry, enabling them to provide personalized customer service and expert guidance to customers. Committed to maintaining the highest quality, safety, and reliability standards, our client diligently evaluates every product they import. Their vision is to become the premier destination for firearm and accessory enthusiasts in Australia, delivering a seamless experience while adhering to strict safety and legal standards.



About the Role


The E-commerce Administrator is expected to handle various tasks related to product uploads, product descriptions and marketing, and administrative duties for the client's e-commerce platform. The role is open for someone who can take on multiple responsibilities and potentially grow into a leadership role to alleviate the client's workload and improve efficiency.



Responsibilities:

Upload new products to the company's website and e-commerce platforms, ensuring accurate and engaging product listings

Monitor product availability

Communicate updates to dealers and customers, providing timely information on stock levels, backorders, and estimated delivery dates

Manage product descriptions, ensuring they are informative, optimized for search engines, and compelling to potential customers

Utilize ChatGPT to create product descriptions

Handle accounting tasks such as matching payments against invoices on a daily basis and issuing invoices to customers

Assist in basic booking tasks preparation for clients/customers, ensuring accurate and timely bookings

Handle administrative tasks related to the distribution side of the business, including responding to customer inquiries, managing returns and warranties (RMA), and addressing customer concerns or complaints

Coordinate shipments, track orders, and provide updates to customers regarding their purchases and repairs

Ensure proactive customer service by promptly responding to customer inquiries, resolving issues, and providing assistance throughout the purchasing process

Stay up-to-date with industry trends, e-commerce best practices, and emerging technologies to continuously improve the customer experience


Qualifications

Previous experience in e-commerce administration, product management, or a similar role within the firearms industry

Familiarity with e-commerce platforms, content management systems, and inventory management systems

Strong attention to detail and the ability to maintain accurate and organized product listings

Proficient in using ChatGPT for content creation and product description generation

Excellent communication and interpersonal skills, with the ability to provide exceptional customer service

Basic accounting knowledge and experience in handling payments, invoices, and financial records

Proactive problem-solving skills and the ability to multitask in a fast-paced environment

Strong organizational skills and the ability to prioritize tasks effectively

Knowledge of logistics, shipping processes, and order fulfillment is preferred

Familiarity with SEO principles and best practices is a plus

Ability to work independently and collaboratively within a team


Tools Required:

Big-commerce
Unleashed
Inventory planner
Xero
Microsoft Suite, Sharepoint, MS Teams,
ChatGPT

Home-Based Requirements:

Fast and reliable wired internet connection of not less than 50 mbps
Quiet, private home office free from noise background or distractions
Updated computer (desktop or laptop), excellent quality headset with microphone, and a working webcam

Please click "I'm Interested" to access our application page to submit your application.

If you are encountering issues in attaching the documents to your job application, please send the files directly to Upgrade to see actual info and put in the subject line the position title of the role you are applying for. If you are looking for an exciting role without the hassle of the daily commute, then this job is perfect for you!