Customer Service Sales Specialist - Day Shift with Australian Educational Travel Company

Students Explore Australia Pty Ltd is on a mission to connect young people with nature, to improve the wellbeing of the next generations. We predominantly achieve this through delivering:

* Camps for young people who have significant and permanent disabilities (NDIS Camps)

We have been in operation for 8 years and have a reputation for being a leader in engaging outdoor programs. Students Explore Australia falls between the tourism and education industries

Our core values are:
1. We strive for good vibes everyday.
2. We are hungry to achieve our personal bests
3. We are highly organised and disciplined
4. We are adaptable to change
5. We are optimists, with can-do attitudes

ROLE DESCRIPTION

In this role, you will be a superstar customer service and sales representative that puts smiles on the faces of our customers and their families. You'll need to be a compassionate listener, and great communicator, and have a hunger to show customers the real value of our services. You'll be able to handle objections and connect emotionally with customers in some cases. This role will directly impact how many young people we can connect with nature, and the quality of those connections. The role can be summed up into 2 major components:

- Providing sales based customer service on the phone and via email to parents and carers who enquire about our NDIS Camp and Social Programs (70%)
- Providing administrative assistance ensuring all leads and deals are up to date. (30%)

Guided training will be provided, and specific tasks will include things such as:

- Calling up parents and carers who enquire and working through a fairly loose/flexible 'script' to make sure you let them know about all points they need to know about our programs.
- Responding to >facebook comments
- Following a sales flow process from first enquiry to gain either a rejection or a sale
- Helping to maintain our general CRM and Google Sheet with deals that are coming in
- Helping to document and organise operating procedures
- Maintain shared drive and make sure documents are filed accordingly
- Participating in weekly teaUpgrade to see actual infoetings and creating reports.

The Ideal Candidate will be a person who:

- has had 3+ years Customer Service/Sales experience on the phone with Australian customers
- is an extremely good communicator both written and on the phone
- can easily and naturally build friendships with people
- likes to talk a lot, maybe has even been told they talk too much!
- is highly organised, almost obsessively organised
- is proficient with Google Workspace


Other Requirements:

- Stable internet connection with a minimum standard of 20 mbps download / 5 mbps upload
- Life-long learner with a thirst for knowledge
- Ability to work autonomously and collaboratively as part of a team
- Knowledge about Australia, kids and/or the unique needs of people with disabilities

The role is permanent fulltime. Our office is located in Everard Park, South Australia 5035, and we work in the Adelaide time zone, which is 7:30am – 4:30pm in the Philippines. We welcome applicants who prefer to work from home, to skip the commute to work.

WHY WORK WITH US:

- Australian Day Shift - 7:30 AM to 4:30 PM PH Time (9:00 AM - 6:00 PM Australian Central Standard Time)
- We have an extremely strong culture built upon our core values, that focuses on our staff wellbeing, including company meditation on Monday and Friday, staff recognition and an optional staff professional development plan.
- Base salary (paid every fortnight): Php 60,000 – Php 80,000 (depending on qualifications and experience)
- Additional bonus pay for achieving sales targets (commission)
- Additional 13th-month Pay
- Additional Monthly Contributions to SSS, PhilHealth and Pag-IBIG
- 20 Annual Leave Credits
- 7 Paid public holiday days off (based on South Australian calendar) - this is in addition to leave credits.
- Training and other career development opportunities
- Stable and growing company
- Long-term/full-time permanent job opportunity
- Birthday, Christmas and Work Anniversary Gifts
- HMO paid for, with MaxiCare or another provider

HOW TO APPLY:

This opportunity is not for you, if you do not meet the above-mentioned job requirements. However, if you believe you are the superstar customer service and sales specialist that our youth deserve, then please send us the 2 following things:

1. link of your updated resume (both in MS Word and PDF formats)

2. A link to an approximately two-minute video you have created, that specifically tells me
a) what your hobbies are outside of work and;
b) what experience you have that is the most relevant to this role.

You will only be contacted if you have met the above requirements and included both your resume and video.