Full Time
$700
40
Apr 29, 2024
>>> Join Our Customer Service Team at
As a Technical Customer Support Specialist at
Key Responsibilities:
• Provide prompt and effective technical support to customers via
• Diagnose and troubleshoot software and hardware issues reported by customers, utilizing your technical expertise and problem-solving skills to identify root causes and implement solutions.
• Guide customers through troubleshooting steps, software configurations, and system optimizations to ensure optimal performance and functionality.
• Document customer interactions, issue resolutions, and troubleshooting steps accurately and comprehensively in our support ticketing system.
• Proactively identify opportunities for product improvements, feature enhancements, and knowledge base enrichment based on customer feedback and support interactions.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Proficiency in troubleshooting software issues, familiarity with debugging tools, and ability to analyze log files.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and effectively to customers of varying technical backgrounds.
• Strong problem-solving skills, with a proactive and analytical approach to issue resolution.
• Ability to work independently and collaboratively in a remote, distributed team environment.
• Flexibility to work non-traditional hours as needed to provide support coverage across different time zones.
Join our team at