Collections Officer

Collections Officer – Job Description


About your new role
Working alongside the Collections Supervisor for an Australian Debt Collection Agency, you will use an open communication style to engage within the team. You will be working in a target driven environment, managing a high volume of inbound and outbound calls on overdue collection accounts. This role requires persistence and resilience to have those challenging conversations and assist debtors with their debts owed to our clients.

What we can offer you!
• A full-time position.
• Culture of reward, recognition, development, and promotion opportunities.
• Monthly incentives and perks.
• Ability to work from home.
• Paid in-house training.

Duties will be (but not limited to)
• Outbound calling
• Inbound calling
• Emailing both clients and debtors
• Payment negotiations and processing
• Investigative work and lead generation
• Complaints and objection handling.

Competencies and Experience
• Previous experience in a similar role (2+ years).
• Passion for results and a KPI driven environment.
• Excellent communication skills (both written and verbal).
• The ability to 'think outside the box'.
• Willingness to learn and take on feedback.
• Persistence and resilience.
• Intermediate to advanced skills with Excel (Vlookups, IF functions, Pivot Tables) and the wider Microsoft Suite.
• Experience using Debtcol will be advantageous.
• Experience using 3CX will be advantageous.
• Bookkeeping experience or knowledge will be advantageous.


Essential Criteria
• Availability to work full-time.
• Ability to manage your own workload.
• Own internet.
• Own computer.
• Own headset for calls.
• Contingencies in place to circumvent brownouts and internet interruptions.

The opportunity at Bluechip Collections is a fantastic place for growth and real success. Not only will you receive a competitive salary for your efforts; but also, full training from day one, be eligible for monthly bonuses, be a part of a great growing team, as well as be considered for future career progression.

How to Apply:
Please ensure to include a copy of your CV and a link to a quick introductory video (Loom - Upgrade to see actual info) highlighting your relevant skills.

Only shortlisted applicants will be contacted.