Senior IT Support Engineer & Systems Administrator - REMOTE

We are a Managed IT Services Company. We provide Managed IT Services, Managed Datacenter and Cloud Solutions, and Managed Security Services to business customers.

We are seeking an experienced IT Support Engineer and Systems Administrator who wants to advance their career. We will only consider candidates with three or more years of hands-on experience in supporting Windows PCs, Mac OS, Linux, IoS, and Android devices and a thorough understanding of Networks, Firewalls, Servers, Backup Systems, Microsoft Azure platform, etc. This will be an excellent opportunity for someone who can work independently and take ownership of their responsibility.

This customer-facing Technical position requires good technical expertise and excellent interpersonal skills. We offer incentives for our teaUpgrade to see actual infombers to grow their expertise and gain industry certifications.

You will be a great fit if you...
- Are looking to move up their technical career in network and systems administration.
- Loves a faster-paced, no-drama, a positive workplace.
- Is highly detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
- Likes to work in a small company where your input, contributions, and ideas will directly impact the company’s growth and success.
- Can work independently and stay focused on the tasks and responsibilities.
- Is a quick, self-motivated learner who wants to start working for a company that will invest in your training and skill-building.
- Loves building relationships with people and providing a true “WOW” service experience.
- Wants a position that will offer upward earning and career advancement.
- Business-level verbal and written communication skills in American English.
- Available for work Monday to Friday, 8 AM to 5 PM US Pacific Time (UTC -8:00).
The ideal candidates for this position should have the utmost eagerness to learn new technical stuff, an outwardly friendly attitude, and enjoy working with people.

The candidate must able to demonstrate expertise in:

Windows 7, 8, 10, and 11 Desktop OS
Apple Mac OS, IOS & Android
PC, Server, and Mac Hardware
Windows 2008, 2012, 2016, 2019, and 2022 Server OS
VMWare, Microsoft Hyper-V, and other Virtualization Platforms
Servers, Network Equipment, Storage Systems and Firewall devices
Networks, TCP/IP; VPN, Layer 2 and Layer 3 Switching; VLAN, etc.
Experience working with Microsoft Azure and/or AWS.

If you are selected for this position, you will be working on the following:

Use of advanced IT Services, Support, and Management Tools
Level 2 Windows & Mac Desktop Support (Remote)
Windows and Linux Server Administration and Troubleshooting
Network, Storage Systems, and Firewall Administration
VOIP Telecom System configuration, installation, and support
Azure Cloud Infrastructure Administration
Firewall configuration, monitoring, and management
Backup & Disaster Recovery Systems Administration

No Phone Calls, please.

IMPORTANT: To apply, take these TWO steps:
1. Send a message to us via the onlinejobs platform.
2. Then, go to the link below and complete the application.
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