E-Commerce Customer Service Manager

We are seeking a highly organized and experienced individual to oversee our team of customer service virtual assistants. As the Customer Service VA Manager, your primary responsibility will be to ensure that our VA's stay on task and meet their Key Performance Indicators (KPIs). You will be responsible for monitoring their performance, providing feedback, and implementing strategies to improve efficiency and productivity. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. If you have a proven track record in managing remote teams and are passionate about delivering exceptional customer experiences, we want to hear from you.