Construction Contract Consultant

We are looking for a highly organised, detail-oriented individual with excellent communication skills as a Client Facing Officer to join our disruptive company.

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Quantum is a new type of company that has combined technology and expertise to allow Construction Subcontractors to get access to top-level contractual expertise at an affordable price point.

We have been a finalist in the Telstra Best of Business for Innovation and Outstanding Growth categories, as well as winning awards in Business News Australia, General Manager Magazine and RISE Businesses awards.

This is a long-term opportunity with our rapidly expanding company, offering opportunities for quick advancement for top performers.

While this is advertised as a “remote” or a “work from home” role. We need to be clear that we consider the role as a traditional “office role”, except you happen to be able to work from your home.

We offer flexibility in the role, but if you are looking for a work-from-home role where you can go missing for parts of the day unannounced or work an additional job during your work hours, this role is not for you.

The Problem Your Role Is Solving for Our Business

Give our clients a person they trust to ring or book a meeting with who can help them contractually with a contract they are signing or in case of a dispute issue.
Be able to deliver monthly training, and webinars for our clients & prospects.

Expectations of the Role

Good presentations skills
Positive attitude
Australian and/or US based Working Hours as directed by team leader
Be able to deliver monthly training, and webinars for our clients & prospects.
Monitor client success activities and provide support for achieving client success objectives.
Follow the process for client success goals, identify and anticipate opportunities and challenges.

Responsibilities

You will be responsible for the retention of your assigned clients by ensuring that they remain active & show up for trainings,
Presenting monthly training sessions for our clients & prospects, ensuring they are up to date with industry changes, and helping them become more contractually savvy.
Conducting the Commercial Principles document review with our clients and be able to talk confidently on each point.
Attending internal teaUpgrade to see actual infoetings.

Success in this Role Looks Like

Your Clients stay with Quantum.
Increased adoption of our service
Make our clients feel like we care about them
Deliver real value to our clients that makes a tangible difference to their bottom line
Increased client satisfaction and improved customer retention and loyalty
Find ways to improve the service and our internal systems and processes
ROI from product implementation, and overall customer satisfaction.
Upskill yourself when needed
Be proactive
Be open to innovation, new technology, and AI
Respond quickly with internal communications

At Quantum, everyone is expected to embody our CORE VALUES and CULTURE as listed below:

Core values
Constant Improvement
Radical Transparency, Honesty & Ownership
Over – Delivery
Courage

Culture
We like mistakes. Mistakes mean we improve.
We blame the process, not the person.
We don’t lie or dodge issues that we know are our mistakes. We take ownership & quickly fix what went wrong in the process.
We take radical ownership of our role in the business and everything below it. (Think “it's always my responsibility”)
We know that success is by repeating successful actions and relishing in the boring work because we know others won't.
Our superpower is that we take action quickly - Speed is King
Our families and personal goals are important to Quantum.
We know that it is “EVERYONE’s” responsibility to improve Quantum.
If we have any problem - we speak up without fear of reprise - everyone has a voice.
We are accomplishment-oriented, not activity-oriented. Activity doesn’t equal accomplishment.
Default time for completion is the end of the day unless stated otherwise
Better, More, New
Ready, Fire, Aim
Accelerated Failure
Critical feedback is cherished
No Bugs Under Rocks
We make decisions based on data, not emotions
We are brilliant at the basics

This role may not be suitable for everyone. We seek a person who is committed to contributing to the team effort in building something together and understands that the company’s success benefits all teaUpgrade to see actual infombers.

Location
Remote

Department
Delivery

Employment Type
Full time

Salary Offer
AUD 1500