Customer Support Representative

We are seeking a skilled and knowledgeable Customer Support Representative. As a CSR, you will be our client's front line ensuring exceptional customer satisfaction and resolving inquiries promptly and efficiently.

Tasks include:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Utilize CRM and Marketing Automation software (Zapier / GHL) to manage customer interactions and track customer data.
- Collaborate with internal teams to address customer issues and escalate when necessary.
- Identify opportunities to enhance the customer experience and provide feedback to improve processes.

Requirements:

- Fluent English communication skills, both verbal and written.
- Proven experience in customer service roles.
- Proficiency in Zapier (a must)
- Experience using GHL (Go High Level) and other Marketing Automation software.
- Experience in using Chatgpt, Google Business Suite, etc.
- Strong problem-solving skills and ability to remain calm under pressure.
- Must be able to work during US EST hours

Applicants who are interested should send their resumes along with a cover letter and the link to a video recording along with the marketing CRM they have experience using to Upgrade to see actual info