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TYPE OF WORK
Full Time
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SALARY
$5.50 - $7 USD per hour
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HOURS PER WEEK
40
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DATE POSTED
Apr 17, 2024
Job Title: Sales Support Specialist
Job Type: Full Time
Work Hours: Monday to Friday, EST
Salary: $5.50 - $7 USD per hour
TO APPLY, FILLOUT THIS FORM:
Summary:
The Sales Support Specialist will play a crucial role in ensuring the smooth coordination of sales, customer service, and logistics activities. Responsibilities include managing shipping arrangements for non-drop ship vendors, calculating profit margins, handling claims and chargebacks, obtaining vendor ETAs, and monitoring inventory. This position requires strong analytical skills, effective communication, and the ability to work collaboratively within a team.
Key Responsibilities:
Shipping Coordination: Handle logistics for vendors who do not drop ship, including accessing our shipping broker's site for quotes and information submission.
Profit Margin Calculation: Use the company's profit margin formula to determine margins for both drop ship and routing required vendors, contributing to financial decision-making.
Claims and Chargebacks Management: Efficiently address and resolve claims and chargebacks, working to minimize losses and maintain vendor and customer relationships.
Vendor Communication: Obtain estimated time of arrival (ETAs) from vendors upon customer requests, ensuring timely and accurate information flow.
Inventory Monitoring: Check inventory levels in response to customer inquiries, ensuring product availability and prompt customer service.
Requirements:
Previous experience in an assistant role with a focus on logistics, shipping, or supply chain management preferred.
Strong numerical ability and proficiency in calculating profit margins.
Excellent organizational and multitasking skills.
Effective communication skills, with the ability to interact with vendors and internal teams.
Familiarity with inventory management systems and shipping logistics software.
TO APPLY, FILLOUT THIS FORM:
