Customer Service Representative

MUST Provide a 1-minute self-introduction video when applying.


We are seeking detail-oriented customer service individuals to assist us with our online clients.

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.


Responsibilities:

Ability to communicate to customers through phone and email professionally
Solving customer issues/ questions in a professional manner
Communicate with customer service team/ manager that need to be addressed
Identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Skills:

Strong English speaking and proper pronunciation is MUST
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Team player

Job Type: Full-time

Experience:

Customer service: 1 year (Preferred)
Data entry: 1 year (Preferred)

Working day range: Monday to Sunday

Work setting: Virtual (Work from Home)