Account Manager and Customer Service (REMOTE)

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We are a US-based custom manufacturing company and we are looking for dedicated and loyal individuals that can contribute to our goals. We are looking for individuals who Embodies Our Core Values, Serve Others and Own It!
  
KEY RESPONSIBILITIES:
- Service as the main point of contact in all matters related to client concerns and needs. 
- Receive, prioritize, process and identify incoming orders according to the sales policy and customer requirements. 
- Process customer orders in accordance with established procedures and guidelines. 
- Verify order accuracy and resolve any discrepancies with sales team and customers. 
- Communicate with warehouse staff and ensure timely order fulfillment and shipment. 
- Enter and maintain customer and order information in company databases and systems. 
- Respond to customer inquires regarding order status and shipment tracking information.
- Build and strengthen client relationships to achieve long-term partnerships. 
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met. 
- Develop a thorough understanding of products and service offering. 
- Handle inquiries and request from customers and address their need in a timely matter. 
- Stay on top of accounts, making sure they receive services that meet their needs. 
- Identify upsell, cross-sell opportunities and communicate with the sales team regularly.
- Develop and manage relationships by engaging with key customers and potential opportunities.
- Accelerate customer adoption and customer satisfaction.
- Knowledge of sales techniques and the ability to conduct negotiations.
- Maintain Customer Service for account management assigned, including but not limited to following up on open quotations, re-orders, problem solving. 

QUALIFICATIONS: 
- Candidate must possess at least Bachelor's/College Degree
- Owners mindset: takes ownership over everything within scope of responsibility while still empowering others to do the same.
- Demonstrated success in building strong relationships using a consultative, solution-focused approach.
- Demonstrate ability to drive results in the sales leadership role.
- Desire to continuously self-improve, team improve and quota achievements.

SYSTEM REQUIREMENTS:
Computer Processor: Minimum 5th generation Intel i5 processor or equivalent
Computer Memory/RAM: Minimum 4.00 GB
Computer Operating System: Windows 10 or Mac OSX - No Linux, Unix or any operating system other than what is required.
Internet Speed: Running on a 5.0 MBPS plan or higher (Both primary and backup) - If your backup connection cannot serve as your primary connection, that does not qualify as a backup connection
REQUIRED – Headset: Noise-cancelling headset connected via USB port
REQUIRED – Web Cam: At least 3 megapixels capable of 720p recording

NOTE: The computer system you will be using should not be shared with anyone else and should be dedicated for work only. You are required to have a working headset and camera to be used daily.

We’re picky. You must be smart, savvy, strategic, fun, and ready to learn fast and work hard. If you’re up for the challenge, we want to hear from you!