Customer Success Manager (CSM)

Our company is looking for a highly motivated and results-driven Customer Success Manager to join our team. As a CSM, you will play a critical role in our clients' journey, from onboarding to retention and upsell. You will need to understand the client journey for our product/service and help clients cross the activation points, which will help deliver the desired results and prevent churn.

An Expert CSM should be able to answer 80%+ of any client questions. You will need to possess excellent leadership and problem-solving skills. You will not just be an order taker, question answerer, or glorified support specialist. Rather, you must be a leader who will help clients achieve their desired results and hold them accountable for executing the plan.

Other CRM Responsibilities include:
Managing and building strong relationships with clients
Projecting daily how many clients you’ll get through activation points.
Mapping out the client journey for our product/service.
Creating 3-5 “buckets” that clients commonly fall into building unique implementation pathways
Being accountable for clients achieving their desired results
Diagnosing current and future constraints
Promoting easy client retention

Requirements:
Prior experience in Customer Success Management, preferably in a similar industry
Strong problem-solving abilities
Excellent leadership skills
Ability to work independently and be self-motivated
Excellent communication and interpersonal skills
Understanding of homogenous and non-homogenous markets
Outspoken and creative

If you meet the requirements and are ready to take on the challenge, please share your resume with us. We look forward to hearing from you.