Customer Service Representative

*Work from Home *Work Australian hours *Paid fortnightly *Long term full time position *No micromanagement *Your ideas are valued *We reward those that take initiative and are proactive **Strong Customer Service Reps required to join our growing team *Mix of phone (inbound & outbound), email and ad hoc tasks

About us

We are a house cleaning company based in Melbourne (Australia), and operating in multiple cities around the country.
We offer two services for our customers: house cleaning (once off cleans and regular cleans), and end of lease cleans.
We want to bring in a Customer Service to help us grow.

About the role

This role will see you focusing on customer service, inbound sales, and assigning cleaning teams to new bookings.
You will be delivering excellent customer service to our customers that contact us with enquiries about their bookings.
You will also be doing sales to close bookings with new customers, through inbound leads, as well as outbound calls to leads that have enquired through our website.

Rotating weekend roster required

About you

Confidence
- You have the confidence to speak your mind. Whether it’s to share new ideas, saying ‘no’ to a customer, or telling your manager that you think there’s a better way to do something.
Continual learner
- You are someone that loves to learn. You are always finding better/faster ways to do things. You love expanding your knowledge beyond your own role. And we’ll give you the opportunities to learn and grow.
Fast learner
- To make sure you have read this job post, please add the word Gigantosaurus in the question "Why do you think you are a right fit for this role?"
- To thrive in this role, you are someone that can adapt to change very quickly. We are always experimenting with new ways to improve the way we operate, and your role will be at the forefront of helping to implement new experiments.
You take pride in your work
- We will give you all the training you need to succeed, however, your attitude is what matters at the end of the day. You are someone that double and triple checks email drafts before sending. You care about delivering excellent customer service.

Duties & responsibilities

On an average day, you will be doing (but not limited to) the following activities:
- Handling inbound emails, phones calls
- Help our customers with rescheduling, cancelling and creating new bookings.
- Follow up with new customers after their clean to ensure they were satisfied
- Provide quotes to customers (email and phone)
- Reporting, data entry (ad hoc)

Skills and experience

- Excellent written and spoken English
- Excellent organisation and multitasking to manage multiple customers at any given time
- Strong communication skills
- Must be highly proficient with computers and online software (e.g. CRM, Voip systems, Google docs, livechat, etc.)
- Additional skills will be viewed favourably (e.g. social media management, copy writing, design, etc.)

Why should you join us?

Autonomy
- You won’t be micromanaged in this role. You are being hired because you are a professional and an expert. And will be given the freedom to perform at your best. (Help and support are always available)
Your ideas are valued
- You are joining as a valued teaUpgrade to see actual infomber where your thoughts and ideas are welcomed
Continuous training
- You will have a budget for further training courses and books. We want you to be constantly growing
Grow with us
- We are a small company now, but as the company grows, you’ll grow with us through internal promotion opportunities.
Great hours
- Work Australian business hours. 8 hour work days, rotating roster between 8am – 6pm AEST/AEDT (weekend work required)

Must haves

- reliable internet connection
- home based office setup (computer/laptop & headphones)
- quiet environment for phone calls

How to apply (important)
- Apply through this link: Upgrade to see actual info/Upgrade to see actual info/p/f/6jzu6-2718/BXNL01KB1657KWWJWA/application-form

We look forward to hearing from you!