Customer Support

Customer Support Specialist

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. The ideal candidate will be fluent in English and have previous experience working in customer support roles. As a Customer Support Specialist, you will be responsible for assisting our customers with their inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

Responsibilities:
- Respond to customer inquiries and provide support via email, chat, and phone.
- Assist customers with order-related questions, product inquiries, and technical issues.
- Resolve customer complaints and issues in a timely and professional manner.
- Process returns, exchanges, and refunds according to company policies.
- Collaborate with other teams to address customer concerns and improve overall customer experience.
- Utilize Shopify and Gorgias ticketing system to manage customer inquiries and track resolution progress.

Requirements:
- Fluent in English with excellent communication skills, both written and verbal.
- Previous experience working in a customer support role, preferably in an e-commerce environment.
- Familiarity with Shopify and Gorgias ticketing system is required.
- Strong problem-solving skills and ability to work independently.
- Exceptional attention to detail and organizational skills.
- Ability to multitask and prioritize workload in a fast-paced environment.
- Positive attitude and willingness to go above and beyond to ensure customer satisfaction.

Benefits:
- Competitive salary based on experience.
- Opportunity for growth and advancement within the company.
- Flexible remote work environment.
- Work with a passionate and dedicated team in a dynamic industry.

If you meet the qualifications and are excited about the opportunity to join our team, please submit your resume and cover letter.