Virtual Assistant - Freight Billing Specialist for US Freight Broker

Job Responsibilities:
1. Billing and Invoicing: Auditing charges and sending accurate invoices for services provided to customers, ensuring adherence to billing procedures and timelines.

2. Reviewing and Uploading Documentation: Examining shipping documents, contracts, and service agreements to ensure accurate billing information.

3. Resolving Billing Discrepancies: Investigating and resolving any discrepancies or issues related to billing, such as incorrect rates, missing information, or disputed charges.

4. Communicating with Customers: Interacting with customers to address billing inquiries, provide explanations of charges, and facilitate resolution of billing disputes.

5. Coordinating with Internal Teams: Collaborating with various departments, such as operations, sales, and customer service, to gather billing information and ensure accurate invoicing.

6. Maintaining Records: Organizing and maintaining billing records, including invoices, payment receipts/remit, and customer billing histories.

7. Monitoring Accounts Receivable: Tracking outstanding invoices and following up with customers to secure timely payment, while also ensuring compliance with payment terms and credit policies.

8. Compliance and Reporting: Ensuring compliance with regulatory requirements and company policies related to billing practices, as well as supporting team/management in preparing reports on billing activities and financial performance as needed.

9. Contribute to company growth by participating in process improvement and training sessions for additional company processes and activities.

10. Team support: Help with handling inbound calls and backup to the team/management.

Qualifications:
1. Previous experience in billing, accounting, or related roles is usually preferred, especially within the freight or transportation industry.

2. Excellent in both verbal and written communication skills.

3. Strong attention to detail is crucial for accurately processing billing information, identifying discrepancies, and ensuring compliance with billing procedures and regulations.

4. Strong Analytical Skills: The ability to analyze billing data, resolve billing discrepancies, and interpret complex billing documents is essential for success in this role.

5. Time Management: The ability to prioritize tasks, manage time effectively, and meet deadlines is important for handling the volume of billing-related responsibilities in a timely manner.

6. Customer Service Orientation: A customer-centric approach and the ability to provide courteous and helpful assistance to customers/carriers regarding billing inquiries or concerns are important for maintaining positive customer/carrier relationships.

7. Adaptability: The freight industry can be dynamic, so adaptability and flexibility to adjust to changing priorities, processes, and procedures are valuable qualities for a Billing Specialist

8. Integrity: Upholding high ethical standards, maintaining confidentiality of sensitive information, and adhering to company policies and regulatory requirements are essential for building trust and credibility in this role.

9. Proficient in MS Office especially in MS excel.

Employment Type: Fulltime, Remote/WFH
Salary: TBD
Starting Date: ASAP

Please attach a link to your resume and indicate the position you are applying for when sending the application.

Note: The interview will be conducted over video via MS Teams.