Customer Support Representative

Location: Remote (Philippines)
Salary Band: $500 USD to $800 USD for full time

About WISK
Join us at WISK.ai, the pioneering restaurant and bar technology platform dedicated to streamlining back-of-house operations. Our suite of solutions, including analytics, recipe costing, ordering, invoicing, and Bluetooth capabilities, empowers restaurateurs worldwide to save time, reduce costs, and boost profits. At WISK, we are passionate about providing exceptional customer experiences, fostering trust, and driving innovation in the hospitality industry. We invite you to be part of our mission to enhance our customers' lives daily.

About the Role
As a Customer Support Representative at WISK, you will be the first point of contact for our clients, playing a crucial role in their journey with our platform. Your responsibilities will include:

- Resolving Customer Inquiries: Address customer inquiries and resolve issues promptly, ensuring a smooth onboarding experience and ongoing satisfaction with the WISK platform.
- Client Engagement: Proactively engage with clients to understand their needs, gather feedback, and advocate for their requirements within WISK, fostering strong relationships and ensuring their success.
- Cross-Team Collaboration: Work closely with the Customer Success, Operations, Sales, and Product teams to provide best-in-class responses and drive overall client success.
- Value Enhancement: Identify and leverage opportunities to enhance client value and satisfaction through our suite of solutions, contributing to client retention and growth.

We Are Looking For People Who
- A commitment to exceptional customer support, with a track record of putting customers first and driving satisfaction and success.
- Strong communication skills, with the ability to quickly grasp complex, technical concepts and explain them in a clear, understandable manner to clients.
- The ability to juggle and prioritize multiple responsibilities effectively, demonstrating strong organizational and time-management skills.
- A collaborative spirit, with a proven ability to work seamlessly across teams to achieve common goals.
- A proactive and problem-solving approach, always looking for ways to improve the customer experience and the products we offer.
- An inclusive mindset, willing to contribute positively to our team's culture of equality and diversity.
Fluency in French and/or Spanish is a plus but not required.

Planned Initial Screening & Evaluation:
Record a loom video, max 5 minutes long with the answers to three questions:
1. Give me a brief overview of you, your experience and why you are a good fit for this role?
2. Describe a challenging customer service scenario you've encountered and how you resolved it? What was the situation and what steps did you take?
3. Use our website and help center to answer this question: What is the first step for a WISK bar setup? What should the client do?

Please send your resume, application letter, and loom video to Upgrade to see actual info