e-Commerce Manager (Amazon, TikTok Shop & Shopify)

We’re a beauty company looking for a highly skilled, highly motivated e-Commerce Manager genius to join our team and become a part of something truly game-changing. The ideal candidate will be a motivated self-starter with the ability to work independently while collaborating effectively within a remote team setting.
The company has huge growth plans, and we are expanding our team so need like-minded people to join us on this exciting journey. Right now it is a pivotal Upgrade to see actual infont for the brand, as we look to supercharge our growth and become laser-focused in achieving our ambitious goal over the next five years, and this role has the opportunity to bring immediate impact to our journey on getting us there.

Our D2C channels will represent a significant driver of revenue for the business, and as such now requires an ambitious individual to drive our brand's success on our global website. You could expect to:
Strategic e-Commerce Planning - 
* Execute our strategic e-commerce plan to boost sales, profitability and customer satisfaction.
Performance Optimisation - 
* Implement initiatives to positively impact KPI’s using advanced site analytics focusing on metrics including but not limited to conversion, abandoned cart rates, AOV and UPT.
Technical Expertise - 
* Constantly testing new site functionalities and features, recommending and overseeing the implementation of new solutions to improve digital roadmap.
Sales & Inventory Management - 
* Monitor and report on daily / weekly business performance making data driven decisions.
Marketing & Customer Experience - 
* Ensure all customers receive excellent customer service
* Provide prompt and courteous customer service to address inquiries, resolve issues, and ensure customer satisfaction.
* Monitor customer feedback and reviews, taking proactive measures to address any concerns and improve the overall customer experience.
KPI’s Monitoring and Reporting - 
* Monitor and report KPI’s related on company performance.
Product Listings -
* Optimise product listings on Shopify, Amazon and TikTok Shop ensuring that all listings are accurate, compliant with policies, and optimised for search visibility.
* Optimise the overall performance of the store, including promotions, and inventory management.
Inventory Management -
* Monitor inventory levels and coordinate with suppliers or logistics partners to ensure timely restocking of products. Manage shipments and troubleshoot any inventory-related issues.
Account Maintenance -
* Regularly check the health of the Amazon Seller Account, respond to customer inquiries and reviews, and address any policy violations or performance notifications.
Market Research -
* Conduct market research to identify new opportunities, analyse competitors, and stay updated with marketplace trends.
* Conduct thorough keyword research to identify relevant and high-traffic keywords for product optimisation.
Reporting -
* Reporting on sales, inventory, conversion rate and PPC campaign performance to inform business decisions.

Requirements:
The ideal candidate is a data-driven, tech-savvy individual with expertise in platforms like Shopify, Amazon, TikTok Shop etc. You will have likely worked for a fast-growing, ecommerce or tech start-up. You'll also need to have the following:
* Have an exceptional analytical mind with strong technical proficiency and commercial awareness.
* Experience of using e-commerce tools is essential, and you will be proficient in Excel
* Entrepreneurial Spirit and a results-orientated mindset with a passion for e-commerce.
* Demonstrate resilience and determination. You will understand and be comfortable with regular change.
* Management Experience.
* Excellent communication and organisational skills, with a keen attention to detail.
* Ability to work independently, prioritise tasks, and meet deadlines.
* Proficiency in Microsoft Excel or similar software for data analytics.

What we can offer you:
- Flexible remote work environment
- Flexitime
- Opportunity for growth within the organisation.
- Competitive salary
- Yearly company bonus

How to Apply:
If interested, please complete the application here: Upgrade to see actual info