Technical Customer Support

About Us:
Upgrade to see actual info is a leading provider of tax credit services, specializing in the SETC tax credit program. We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. As a Customer Support Specialist, you will play a pivotal role in providing exceptional support to our clients, ensuring they have a smooth and seamless experience with our services. You will be trained and supported in your role.

Key Responsibilities:
• Provide professional and high-level customer support via email, phone, and chat.
• Assist clients with inquiries, concerns, and issues related to the SETC tax credit program.
• Guide clients through the process of utilizing our services, ensuring they maximize their tax credits.
• Utilize GoHighLevel CRM to manage and track customer interactions and support tickets.
• Maintain a strong knowledge of the SETC program updates to provide accurate information to clients.
• Resolve client issues efficiently, demonstrating a commitment to client satisfaction.
• Maintain up-to-date records of client interactions and support cases.
• Proactively identify opportunities to improve customer support processes and procedures.
• Ensure a strong and stable internet connection to facilitate smooth communication with clients and teaUpgrade to see actual infombers.

Qualifications:
• Exceptional written and verbal communication skills in English, with a high level of professionalism.
• Prior experience in customer support or a similar role is required.
• Familiarity with financial services is a plus.
• Proficiency in using GoHighLevel CRM or similar customer relationship management tools.
• Strong problem-solving skills and the ability to work independently and collaboratively.
• Excellent time management and organizational skills.
• A strong commitment to providing outstanding customer service.
• Reliable and consistent high-speed internet connection.


*ALL APPLICANTS ARE REQUIRED TO SEND A VOICE RECORDING OF THE FOLLOWING-- If you do not you will not be considered.*

"Hi Zach! This is [NAME] from Upgrade to see actual info. I'm calling you to touch base on your application for the Self-Employed Tax Credit Program you filled out with us. Is now a good time to speak?
Great! So I see that you are missing your 2020 and 2021 tax returns in your application. Do you have those available?"
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Note from Founder: We highly value and reward reliability and consistency. Please do not apply if you do not intend to have strong attendance. This individual will help build out a team and become a team leader. Earnings will increase after probation period and we take care of our teaUpgrade to see actual infombers! Ito ay isang magandang lugar upang magtrabaho!