Shopify Order Fulfilment & Order Customer Service Manager

If you are a detail-oriented and organized individual with a good understanding of e-commerce & Shopify, we have a fantastic opportunity for you!

****PLEASE READ: TO BE CONSIDERED FOR THIS POSITION, YOU MUST INCLUDE A GOOGLE DRIVE OR VOCAROO OF YOUR VOICE RECORDING READING A CUSTOMER SERVICE ORDER SCRIPT. IF NO VOICE RECORDING IS INCLUDED, YOU WILL AUTOMATICALLY BE EXCLUDED*****

About Us:
We are a dynamic and experienced high-ticket Shopify store. We're looking for a superstar order fulfillment & order customer service manager to join our team.

PLEASE DO NOT APPLY IF YOU HAVE NO EXPERIENCE WITH SHOPIFY ORDER FULFILMENT & CUSTOMER SERVICE

EXTREME PREFERENCE CONSIDERATION IF YOU HAVE PREVIOUSLY WORKED AT A HIGH TICKET AUTHORIZED RETAILER SPECIFICALLY.

Role and Responsibilities:
- Store each order in it's Google Drive for bookkeeping purposes
- Collaborate with suppliers quotes and invoices
- Review orders as they come in. Make sure there is no high-risk/fraud
- Check stock levels/inventory for each order to make sure its available
- Call customers who placed orders to authorize orders
- Work closely with the suppliers and distributors to obtain quotes to place orders.
- Organizes and Updates the P&L Sheet for Every Order
- Update customers on their orders if there is a delay
- Customer service on order inquiries (Where is my order, etc.)
- Answer customer support emails
- Answer customer support phone calls

Qualifications:
- Previous Customer Support & Order Support
- Knowledge of Order Fulfilment with Suppliers and Quotes
- Previous experience with a high-ticket Shopify or other e-commerce store is required.
- Strong attention to detail and ability to maintain accuracy while working quickly.
- Proficiency in data entry and content management systems.
- Ability to work independently and meet deadlines consistently.
- Strong organizational skills with the capability to handle large volumes of data.
- Basic knowledge of Excel for data organization (bonus).
- Excellent written and verbal communication skills in English.
- Knowledge of Order Fulfilment with Suppliers and Quotes

You can only be considered for this application if you send previous Shopify Order Fulfilment & Customer Service experience. Those without experience in the field of Shopify Order Fulfilment & Customer Service experience will not be considered.

EXTREME consideration goes to those who have worked with a high-ticket online retailer Shopify store as an Order Fulfilment & Customer Service manager experience in the past. If you fall in this category, PLEASE include previous stores for maximum consideration

Hours & Salary:
Upgrade to see actual info Hours per week (full-time)
Performance Bonus, Promotions, and Holiday Bonuses
Hours: 9AM-5PM Eastern Standard Time (New York)

If you are a self-motivated and organized individual with a passion for e-commerce and high-quality customer service, we want to hear from you.

To be considered for this job, write your favorite color at the top of your application. Those who don't include their favorite color will not be considered or contacted for this job.

Join us in bringing exceptional experience to our customers' fingertips!