We are a luxury vacation rental property management in the US looking for teaUpgrade to see actual infombers that are highly motivated to act like they are a COO or that they own the business. Applicants must have exceptional English, including written and oral grammar, as there will be frequent phone calls and customer service is paramount. No applicants that are a team of assistants or are working another full time position will be accepted. The current shift will be Thursday - Sunday from 3 PM - 1 AM EST. The role involves frequent customer contact, maintenance and contractor search, contact, and follow up, administrative task completion such as entering guest feedback into google sheets, very rapid response time to guests on phone applications (OpenPhone and HostAway), and customer service resolution skill. Self direct initiative in problem solving is a must. New hires will be given SOPs on how to handle certain guest communications, maintenance contacts, and other tasks. Preferred applicants have experience in AirBnB rental management. During the shift, new hires will be expected to respond to guests within 10 minutes, and, when not handling guest issues, will be working on tasks. There will be a heavy task load, so please do not expect that you will be having hours of non-activity during your shift. Daily reports of tasks completed are mandatory and will be audited. Goal oriented and motivated hires that are very successful will see pay increases and role growth as this company is rapidly expanding. To show that you have read this description carefully, please send me a list of 3 of the top vacation rental property management companies in the US and what their shortcomings are.
