HighLevel Implementation & Onboarding Specialist

We’re growing again!

We are searching for a candidate who has extensive experience in the HighLevel CRM to assist with account management, setup, and support. You will also be learning our platform, Smarter Launch, to assist in customer support related items.

Smarter Launch helps pest control companies close more deals by providing an effective proposal solution. Our company values are as follows:

- We are thoughtful, kind, knowledgeable, helpful, patient, proactive, empathetic, humble, hard-working and focused on helping our customers succeed.
- Always be learning. Turn what you learn into documentation that can help someone else within the organization.
- We understand that seconds saved, turned into minutes, hours and days back to our customers to spend how they choose. Our software and service should always aim to make life easier, never harder.
- When problems arise, we blame the process, not the person. The question should always be, how did our process allow this problem to happen and how can we fix the process?

We are currently a team of 4 founders and 9 employees. We are all remote and collaborate through tools such as Slack, Jira, Confluence, and Loom.

If you’re a person who is driven by customer happiness and success, then this role is made for you.

You’re good at:

- Collaborating with others to drive best practices
- Working directly with clients to achieve success
- Communicating with fellow teaUpgrade to see actual infombers
- Identifying opportunities for product expansion
- Digging in and really aiming to understand how things work

Extra awesome:

- You love inspiring others with enthusiasm
- You have a never say never attitude
- You have experience working at a tech company

What you’ll do:

- Check your task list for new onboardings of either HighLevel or Smarter Launch
- Implement automation workflows, setup all aspects of accounts within HighLevel
- Check support tickets for any customers needing assistance in either HighLevel or Smarter Launch
- Add solutions into Smarter Launch as you answer customers questions that are not already answered in the help guide.
- Proactively suggest improvements to any aspect of the product, customer experience, etc.
- When tasks run low, you try out the software. You look for issues. You seek to become an expert in how Smarter Launch works so that you can guide customers to the answers they are looking for.

What you’ll need:

The following experience is relevant to us:

- At least 2 years of professional experience in Customer Success or Account Management.
- Extensive experience in HighLevel account management
- Experience in building and maintaining strong relationships with customers.
- Experience working closely with other functions like Marketing, Sales, and Product.
- Excellent English verbal and written communication skills, a great listener.
- Tech savvy and have experience implementing software on an account per account basis.

Compensation: $7-9/hour depending on experience.

IMPORTANT - How to successfully apply:
If you are reading this, you’re our kind of person! We would like for you to provide us with a short video introducing yourself. Tell us about your prior experience, why you think you’d make a great addition to our team and something you love to do!

Please record the video with Upgrade to see actual info and send us over a link as part of your application.