Social Media Manager (Non-Voice)

Social Media Manager - (Non-Voice)

Are you skilled in the mastery of the English Language? Are you passionate about building vibrant online communities? If so, we have an exciting opportunity for you to join our team as a Remote Social Media Manager!

Position Remote Social Media Manager - (Non-Voice)
Location: Remote
Employment Type: Full Time, 8 hours per day a week.
Salary: $1000 - $1400 per month; paid weekly

Summary:

As a Social Media Manager, you'll be responsible for assisting customers through written communication, ensuring prompt and professional responses to their inquiries. This role does not involve voice-based interactions, making it ideal for individuals with strong written English language skills. While the job can be hectic at times, it's worth noting that there are no mean, complaining or angry customers to deal with. Our main inquiries typically consist of positive feedback, to which we have to provide replies, making it a really peaceful environment to work in.

Responsibilities:

- Address customer inquiries promptly and courteously via chat.
- Process customer orders and payments accurately and efficiently.
- Resolve customer complaints with a high level of professionalism.
- Monitor customer satisfaction levels and recommend improvements to enhance their experience.
- Maintain and update customer account information as required.
- Keep track of customer interaction and data using spreadsheet software.

Requirements:

- Fluent English communication skills at the C2 (Advanced/Mastery) level
- Excellent written communication abilities
- Capability to work independently with minimal supervision
- Proficiency in using computers and customer service software
- Strong multitasking skills and ability to prioritize tasks effectively

Be sure to follow the format below and answer each of the questions in your application:
• Is your English level at a C2 proficiency?
• How old are you?
• Are you a fast thinker and skilled at multitasking?
• Do you possess strong persuasion abilities?
• Would you describe yourself as confident and independent?
• Do you have exceptional problem-solving and written communication skills?
• Have you previously worked as a Social Media Assistant/Manager?
• Can you commit to working 6 days a week, 8 hours per day?