Customer Support Representative

We're seeking a Customer Support Representative who is dedicated to delivering exceptional service to our clients. Our company provides robust influencer marketing solutions for brands and agencies around the globe. In this role, you will be the frontline of support, working directly with our clients to solve their problems and enhance their user experience.

Applicants are required to fill out a form, which contains different test scenarios that reflect the daily tasks associated with the role. Completing this assessment is a crucial part of our application process, allowing us to evaluate if you're suitable for the role and your understanding of the responsibilities. Applications without the form will be ignored. Please access the Typeform here:

Upgrade to see actual info

Responsibilities:
- Provide live chat and email support to customers from 4 PM to 12 AM (Philippines Time), quickly responding to their inquiries and addressing their needs.
- Manage and resolve customer issues efficiently and proactively.
- Assist the sales team with data entry tasks during downtime.
- Develop and maintain customer support documentation that can be beneficial to the team and improve our overall service delivery.
- Collaborate with the team to continually improve processes and enhance customer satisfaction.

Requirements:
- Exceptional customer service skills and a genuine passion for helping others.
- Strong problem-solving skills, able to think quickly under pressure.
- Excellent written communication skills, particularly in English.
- Proactive, organized, and able to multitask effectively.
- Experience with customer support platforms is a plus.
- Familiarity with the influencer marketing space is desirable.

In this role, you won't just be answering support requests; you'll play an integral part in shaping our customer experience. We receive around 1-2 customer inquiries during the working hours described, so you'll also have the chance to contribute to other areas of our business, helping our sales team and developing customer support resources. Please, wrap up the Typeform with the phrase "Happy Scout!" to show you've read the job posting. If you're looking to build your career in a fast-paced, innovative environment, we'd love to hear from you.