Omni Channel Customer Service Representative

Are you a top-notch customer service representative with a strong passion for exceptional customer experience?

Make your mark and grow with us!

Qualifications:

Outstanding communication skills with a friendly, empathetic, and upbeat tone.
Minimum 3 years of solid customer service experience (emails, chats, phones)
Prior experience in leadership, managerial, or subject matter expert (SME) positions for at least one year is not required but advantageous.
Proficient English language skills, both spoken and written, with clarity, precision, and grammatical accuracy.
Fluent in American slang (natural English) for effective written and verbal customer communication (beyond just the accent).
Experience with e-commerce clients and applications like Gorgias, Zendesk, Kustomer Recharge, and Shopify is a plus.
Confidence and an outgoing personality, comfortable with engaging customers and asking questions.
A quick thinker who is proactive and adaptable in diverse situations.
Available to work flexible hours in PST/EST time zones, up to 40 hours per week.

Tech Requirements:

High-speed Internet (At least 20 Mbps or Fibre Connection)
Noise Cancelling Headset
Fast working computer
Power and internet backup

We are looking to hire as soon as possible. If this sounds like the opportunity you've been waiting for, we can't wait to hear from you. Thank you!

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Please submit your application through the provided Google Form. Kindly note that only applications submitted using the form will be considered.

Brolly Labs LLC dba CXatalyze
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