Remote Invoicing Specialist

Waza Home Comfort, a leader in energy-efficient HVAC solutions, is expanding its team with a Remote Invoicing Specialist. We're riding the wave of electrification with a sharp focus on increasing efficiency and customer satisfaction. As we aim to triple our sales and significantly boost our net profit margin, we’re looking for a detail-oriented and efficient individual who is ready to contribute to our mission from the Philippines.
Responsibilities:

Invoice Management: Accurately process invoices based on technician reports and job notes, ensuring all customer billing is timely and reflects the service provided.

Communication and Clarification: Act as a key point of contact for customers, technicians, and the administrative team to gather or clarify job details, enhancing billing accuracy and customer satisfaction.

Record Keeping: Maintain meticulous records of invoices, payments, and communication logs, prioritizing confidentiality and data security.

Unpaid Bills Follow-up: Proactively contact customers regarding overdue payments, negotiating solutions to secure payment while maintaining positive customer relations.

Collaborative Efficiency: Work closely with the operations team to refine billing processes, aiming for higher efficiency and accuracy in our service delivery.

Requirements:
Experience: Solid background in invoicing or billing, with bookkeeping experience advantageous. Knowledge of HVAC industry terms is preferred but not mandatory.
Skills: High attention to detail, excellent organizational abilities, and proficiency in invoicing software and Microsoft Office.
Communication: Outstanding communication skills, capable of engaging effectively with diverse stakeholders in a remote environment.
Technology: Reliable internet connection and familiarity with remote work tools and platforms.
Language: Fluency in English, both written and spoken, is essential.

Position Details:
Location: Fully remote
Working Hours: approximately 8am-4pm EST, there may be slight changes.

How to Apply:
Interested candidates should submit a resume and a cover letter detailing why they are a perfect fit for the Remote Invoicing Specialist role at Waza Home Comfort. Please address the cover letter to Joseph. Only those selected for an interview will be contacted.