Customer Service Agent for an eCommerce business - Full time | Long term

The job entails answering emails and phone calls, questions about products (We sell underwater photography gear) , existing orders, shipping inquiries, complaints, returns and also making sales. You must have the ability to learn about our products and become a professional with in-depth knowledge about our products. We are here to help you and teach you but you must have the ability to learn and improve.

Additional tasks may include posting to social media, product listing, crafting emails and more.. We will teach you everything and the more skilled you are the more responsibility you can take and grow with us.

Customer service is very important to us and we want to make sure that our customers receive professional, quality customer service with a good American accent, writing & speaking skills. Spelling mistakes, grammar mistakes or less than perfect English please do not apply!

The job hours are 2am-10am (PST California Time) - Monday to Friday (At the Upgrade to see actual infont that is 5pm-midnight Philippines time but that changes when DST changes)
You must have a strong internet connection, quiet working area, a fast computer with Microsoft Office and a headset to make phone calls on.
You must have good technical skills, if you do not consider yourself a technical person, please do not apply.

Please follow the instructions below accurately, inaccurate applications will be deleted and not considered, we are looking for a long-term employee and taking an extra effort to make sure we are hiring the right person:
1) Please tell us about last 3 businesses you did customer service for.
2) Why did you leave each of these jobs?
3) Which tasks in these jobs did you like to do best and which you liked the least.
4) Do you work from home or a shared workspace?
5) Is your internet fast enough for voice and video conversations with no interference?
6) Have you ever created a VLOOKUP in Microsoft Excel? Do you use Alt-Tab? Have you set up Gmail filters before? and generally speaking how are you with computers?
7) Do you have a perfect American accent and write English with no grammar or spelling mistakes?
8) When something breaks in the house, generally speaking do you try to fix it or you call someone ? Tell me about the last thing that broke down and you were able to fix.

Please answer these questions carefully and accurately. Make sure the answers are short and precise. No need to attach any document or further information aside from the above. If you would like to mention something important, please keep it in a short sentence.

Looking forward to your reply.

Tal