Operations Assistant

A well known Training and Certification Coaching Company based in the US is actively seeking a dynamic and organized individual to fill the role of Operations Assistant. If you have a passion for streamlining operations, optimizing processes, and ensuring administrative excellence, we want to hear from you!


???? RESPONSIBILITIES:
*Manage spreadsheets, ensuring organization, cleanup, and maintenance of standards for folders and names in Google Drive.
*Create email templates, send swipe copies, and create affiliate links.
*Manages podcast guesting and coordinates with contractors for tasks such as creating PDFs, producing meditations and hypnosis, creating manuals, and website maintenance.
*Oversee Joint Venture spreadsheet management to facilitate collaboration with partners.
*Handle fulfillment and printing tasks, including certificates, manuals, and binders.
*Upload monthly invoices to Google Drive and handle overdue payments by checking records, emailing customers, following up, removing from programs if necessary, and initiating collections when needed.
*Streamline Standard Operating Procedures SOPs, updating them as needed, and managing KPIs and Metrics dashboard.
*Responsible for setting up new affiliate and customer accounts in QuickBooks through data entry.
*Follow up with partners to ensure everything needed for talks and partnerships is available.
*Develop and implement operational strategies to improve efficiency and productivity.
*Handle urgent schedule changes, such as cancellations or rescheduling of training events, by promptly sending emails and Slack messages to inform relevant parties. Ensure a smooth transition by adjusting the Zoom event schedule and updating both the trainer and company calendars accordingly.
*Facilitate customer offboarding upon program completion or expiration, ensuring a seamless and positive transition.
*Review processes to find ways to enhance efficiency through the utilization of Zaps and automation.
*Establish a customer care wiki to address frequently asked questions (FAQs).


???? QUALIFICATIONS:
*A minimum of 3 years experience as an Operations Assistant or a similar role.
*Proficient in spreadsheet management, ensuring organization, cleanup, and maintenance of standards for folders.
*Proficient in managing the offboarding of customers and organizing products, tags, offers, and emails in Google Drive and Kajabi.
*Experience in using Zapier, ActiveCampaign, ShipStation, Asana, Kajabi, and Thrivecart.
*Demonstrated capability to develop and implement operational strategies to improve efficiency and productivity.
*Should be tech-savvy and enjoy learning new software.
*Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
*Thrives in both independent and collaborative settings within a fast-paced, deadline-oriented environment.


???? IF YOU ARE WHAT WE ARE LOOKING FOR, THEN HERE’S WHAT YOU NEED TO DO:

1.Send us an application through Upgrade to see actual info with a link to your resume and portfolio or apply through this link: Upgrade to see actual info
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???? RATE AND WORK DETAILS:

* Full-Time, 40 hours per week
* Client is based in Pacific Standard Time
* Permanent Work from Home
* Plus HMO Benefit
* No time tracking software
* Incredible company culture and supportive environment!
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???? START DATE: ASAP
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Please read and follow application instructions carefully!
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APPLY TODAY and build your career with Resource Worldwide while working long term directly for a Client!????