Senior Customer Service Specialist

Job Qualifications:
?At least 2 year recent experience with Amazon Customer service
?At least 3 years recent experience in the BPO/ Call Center, handling diverse accounts and customer inquiries.
?At least 1 year experience as a Senior Associate or Specialist, demonstrating expertise in account management and customer service.
?Knowledgeable with processes and terminologies with Upgrade to see actual info
?With professional experience using ERP and CRMs systems proficiently to streamline processes and enhance efficiency.
?Experienced in leadership roles, providing guidance, training, and support to teaUpgrade to see actual infombers is preferred
?Familiar with Amazon Seller Central account management is a plus
?Looking for new opportunities and wants to grow together with the company is highly preferred
?Able to learn the processes and tools from training(possibly abroad) within the organization as part of the pioneer team. Processes are (but not limited to): Processing order through ERP, Email and messages handling, Account Health Monitoring, Review Generation
?Able to adopt to a fast paced environment, achieving KPIs and metrics consistently.
?Seller account management
?Apply the knowledge as daily tasks in the early stage
?Help the company to expand and transfer the knowledge to new hires
?Strong background in handling customer service
?With passport and can travel outside the country ASAP

Details:
?Ready to travel to China for any Business needs/requirement. (Hence, valid Passport should be ready)
?Temporary remote set-up.
?Open to work on a full-time basis.