Client Care Specialist

Do you LOVE helping and being of SERVICE to clients?

Are you a natural PEOPLE Person & COMMUNITY builder?

Do you have EXCELLENT English Skills & CONFIDENT being forward facing with clients?

If so, CONGRATS you may have just found your DREAM CAREER POSITION…

The Client Care Specialist role is a key leadership position for the Company.

The Awakened School is a community who has an elevated conversation on spiritual awakening, human potential, and entrepreneurship.

The Founder, Rachael Jayne Groover is a best-selling author of three transformative books, a TEDx speaker, and an Inc5000 CEO. And she’s also taken over 13,000 women through her amazing Art of Feminine Presence training.

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If you find yourself feeling excited about the topic of personal development, spirituality and feminine empowerment … you may have just found your FOREVER HOME!!

We’re not so much into temporary hookups, nor we’ll treat you as a remedy to this “gap” (position) that we’re trying to fill. We’re in this together for the long run! So if you’re someone looking for a LONG TERM CAREER, here’s the benefits you can earn:

HMO
PTO
Internet allowance
Generator
Performance Reviews
...and a LOT more!

If you don’t want a long-term career with growth potential **please do NOT apply**

This is a FULL TIME 40 hours/ week position.

This is a long term career opportunity, with 13th month and benefits after 90 days of successful performance. In exchange we require an exclusive commitment, no outside project, clients, freelancing or P/T jobs.

Must be willing to work US hours. You have at least 2 years experience working US hours..

Compensation
Php 50 - 60,000 per month for F/T hours (based on experience)

RESPONSIBILITIES INCLUDE:
* Outreach to clients- phone, email, etc
* Help Desk Support
* Welcoming new clients into programs
* PRE & POST Event Tasks
* Outreach & engagement with clients
* FB group - announcements & reminders
* Calendar management & updates in Gcal
* Creating FAQs based on questions from the community
* Creating a “place” for everything within Gdrive
* Collaborating with solutions for efficiency

THE IDEAL CANDIDATE:
* Has EXCELLENT English & People Skills, you LOVE connecting with people!
* You are a self-starter who thrives in a team environment and is wired to “mark things off the list” and get projects completed ahead of deadlines
* Like routine and knowing what to expect each week
* Reliable and dependable to get consistent tasks done each week
* Can multi-task and manage tasks with various projects at the same time
* understand how to prioritize client requests and deliver exceptional customer service
* Fun-loving, people-person, relatable and professional.
* Driven by an insatiable DESIRE to make progress and help others.
* Demonstrate a solid typing WPM (ideally 45 wpm+)
* Excel at getting tasks done accurately and efficiently the FIRST time
* You are tech-savvy & figure out new tools without much hand-holding
* You excel at creating workflow efficiencies and using automation to save time

Experience with technology & tools:
Experienced with Project Management (ex: Asana, Trello, Monday, Clickup)
Comprehensive knowledge of Gdrive & GSuite tools
Time Doctor (or other time tracking systems)
If you have experience with CRMs like HubSpot, Active Campaign, etc that is
A PLUS (but not required)

NEXT STEPS:
If this position sounds like YOU and you’re jumping for JOY at this opportunity, follow these instructions very carefully:

Send your updated resume/CV and cover letter answering the following questions to Upgrade to see actual info

What attracts YOU to this position & why are you the BEST candidate?
What are the QUALITIES that make you a great TEAUpgrade to see actual infoMBER?
How many YEARS of experience as a CLIENT CARE/ Customer Service Manager?

**This is no time to be bashful… put your best foot forward and really sell yourself.. if you don’t, no one else will ;)

Thanks and GOOD LUCK!