Junior Technical Web Support

About Further:
Further is the leading technology platform for senior living organizations that automates conversations between customers and their digital prospects. Further’s platform helps its customers to generate more tours and, as a result, higher occupancy from their sales and marketing funnels. Further is the only automation platform in the senior living industry that connects first-party marketing and sales data directly.
Further is tackling a complicated and lucrative opportunity: The senior living industry is slated to grow significantly in the coming years as the "Silver Tsunami" comes into effect. More buildings will be developed, more individuals will need the service, and the entire industry will grow. In addition to this, the market is dramatically underserved. Technology that can improve occupancy has huge upside potential in senior living. The Further product team has invested significantly in building out the technology platform, has recently launched a series of new products, and is poised for tremendous growth.

About the Role:
We are seeking a talented, remote Junior Technical Web Support person to join our team. In this role, you will be responsible for customizing our product on client websites (chat bots, webforms, phone services, GTM...), ensuring seamless integration and optimal performance. You will work closely with the Customer Success Team and our clients, providing technical solutions, and communicating next steps. Additionally, you will configure CRM integrations, set up in-house tools, and process data to create clean and understandable presentations.

Requirements:
1. Ability to select elements on a page using JavaScript and using CSS selectors
2. Ability to style elements on a page using CSS
3. Prior virtual experience with a US based company
4. Strong spoken and written English
5. Computer savvy
6. Would need own laptop and additional monitor (company will not provide)
7. Strong internet connection
8. Ok working EST time zone (12-9pm - some flexibility)
9. Familiar with G-Suite
10. Comfortable working in a start-up where autonomy is important and structure can be limited
11. Keep attention to detail and will double check work
12. Curious, tenacious. Leaving no stone unturned mentality
13. Able to work in a fast-paced environment with limited instruction
14. Self-starter / Self-motivated
15. Aptitude and initiative for problem solving
16. Proactive attitude and a strong willingness to learn and adapt to new technologies and tools.

Would be nice to have:
1. Zendesk experience
2. Twilio experience
3. Experience with Google Analytics
4. HTML knowledge

You would be responsible for some of the following tasks:
1. Using selectors to insert our tools on the clients website
2. Registering our clients with Twilio
3. Setting up our clients Google Analytics
4. Support ticket investigation… “why did this lead not make it to our clients CRM”
5. Special projects as needed
6. Hijacking buttons on client websites
7. Mapping parts of the client website to their CRM
8. Communicate effectively and timely with our clients

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