Sales and Customer Support Representative

POSITION SUMMARY AND KEY RESPONSIBILITIES

The Sales and Customer Support Representative at Highland Park is engaged in building customer relationships that help us understand their needs and design offers that support them in their endeavors as lapidary artists. The primary focus is to develop customer relationships and the ability to understand and service the customer to produce a life- long relationship.

Additionally, the Sales and Customer Support Representative works closely with Technical Support, Finance, Marketing, Order Fulfillment, Warehouse, and Business Process departments for the purpose of giving the customer a great experience every time. The culture and the skills in producing this makes Highland Park Lapidary the largest and fastest growing lapidary equipment manufacturer.

We are looking for ambitious self-starters who are skillful in connecting and building relationships with customers and in identifying opportunities, areas of improvement and move into action to grow through collaboration with other members of the team.

KEY SKILLS AND EXPERIENCE:
- 3 to 7 years of experience in a Sales related role (i.e Sales Representative, Customer Support)
- BS/MS degree or equivalent experience
- Ability to consistently meet or exceed sales targets
- Committed to continuous education through workshops, seminars and conferences
- Demonstrated ability to communicate and identify customer needs, recommend products and solutions based on the needs of the customer
- Handle customer objections, provide appropriate solutions and alternatives with urgency; to be rigorous in their ability to follow up to ensure resolution for the customer
- Manage phone calls, emails, chats, sms
- Ability to drive the sales process from proposal to closing
- Excellent communication skills and customer engagement


BENEFITS
Health insurance
Dental Insurance
Professional development assistance


WHO WE ARE
Highland Park is a company making equipment for artists, jewelers, and craftspeople to turn their creative visions into reality through gemstone and glass cutting, and polishing arts.

Our core values are the backbone of our business. We hire and promote based on our core values:
We are inspirational,
We are accountable,
We are transparent,
We are disciplined,
We are aligned, and
We are results-oriented.

What's it like to work here:
youtu.be/46yQDkBF4ho

COMMITMENT TO DIVERSITY
We hire and reward performance of people on what they bring and welcome diversity in our team. We hold our team to high standards, commitment to our people to grow and advance, develop themselves and be successful–empower you to build your personal, professional and financial well-being to help plan for your future.

Highland Park Lapidary is a diverse environment where we don’t discriminate against their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age.

Think you're a good fit? Please complete the link below to apply:
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