eCommerce Operations Manager

This is an opportunity to jump into a small but fast-growing eCommerce company in the science and engineering field (Upgrade to see actual info) and work directly with the CEO to manage eCommerce operations. We’re looking for someone who is driven, with moderate experience, who can solve problems on their own and improve operations with little oversight. Starting pay is $4.50-$8.00/hr depending on experience level and fit. Starting 20 hrs/week but room to grow to 40 hrs/week with experience and more skills.

The eCommerce Operations Virtual Assistant will be responsible for providing support to many areas of Operations. This includes inventory forecasting, upkeep of product listings on all channels, analytics on conversion and advertising, SEO analysis, and managing integrations between channels. The ideal candidate will have experience working in eCommerce and be proficient in using the admin of Shopify, Amazon, and Etsy. Experience in Amazon is the most important.

Responsibilities:
-Upkeep of product listings
-Continually run A/B tests to improve product listings for conversion
-Upload and manage new photos and videos onto sales pages in each channel with alt text
-Manage and improve Amazon A+ content
-Manage Amazon account health, performance metrics
-Keep up to date with new channel features and recommend updates
-Inventory management
-Inventory forecasting - recommend reorder quantities
-Alerts of sales trends and out of stock events
-Ensuring every channel has accurate inventory counts
-Manage integrations of channels and website
-Manage apps and integrations between Shopify, Amazon, Etsy, and 3PL
-Recommend new apps or services to improve efficiency
-Create automations for alerts, issues, customer notifications
-Report on analytics:
-Create reports of conversion rate trends by product and channel using GA4
-Manage Amazon PPC advertising
-Create reports of sales trends by product and channel
-Periodically run SEO analysis to find weak spots and recommend improvements

Qualifications:
-Experience working in a business that sells physical products online
-Proficiency in using Shopify, Amazon, and Etsy (especially Amazon)
-Prompt, clear, and consistent communication via email, WhatsApp, or Asana. Fluent English is not required, but good communication in English will be necessary. Write the word "infinity" in the subject line of your message to us.
-Ability to be given large goals and independently dUpgrade to see actual info on approach to achieve goal
-Ability to learn quickly from videos/articles and apply learnings to overcome obstacles
-Experience with GA4, SEO tools, JungleScout/Helium 10 are a bonus