Client Success Manager

JOB TITLE: Client Success Manager

Company: OLIVIA Professional Solutions

Location: Remote

Starting Rate: $866 - $955/month

ABOUT US:
As a leading VA staffing agency, we specialize in training and providing virtual assistance to home care agencies across the United States. Our services range from recruitment, scheduling, intake coordination, and social media content management, to bookkeeping. We ensure that our clients, the home care agencies, have the right caregivers to cater to the diverse needs of seniors in their homes.

JOB DESCRIPTION:
As a Client Success Manager at OLIVIA Professional Solutions, you will play a pivotal role in ensuring our clients' satisfaction and success in utilizing virtual assistant services. You will be the primary point of contact for clients, responsible for building strong relationships and maximizing the value they receive from our VA staffing agency.

BENEFITS:
- Eligible for incentive package at 3 months
- Eligible for base compensation performance-based increase at 6 months
- Additional benefits and salary increase at 1st anniversary

KEY RESPONSIBILITIES:
- Client Relationship Management: Foster and maintain strong client relationships by understanding their unique needs, goals, and challenges.
- Client Onboarding: Guide clients through the onboarding process, ensuring a smooth transition into our services.
- Needs Assessment: Continuously assess client needs and preferences, providing insights to improve our services.
- Issue Resolution: Address and resolve client concerns, working collaboratively with internal teams to find solutions.
- Client Education: Educate clients on our services, ensuring they maximize the benefits.
- Account Growth: Identify opportunities for account growth and upselling additional services or solutions to clients.
- Client Feedback: Collect and analyze client feedback to drive improvements in our services and processes.
- Client Retention: Develop strategies to enhance client retention and reduce churn rates.
- Reporting: Generate regular reports on client success metrics and share insights with the management team.

JOB REQUIREMENTS:
- Experienced Client Success Manager in a VA Staffing Agency or BPO setup
- Bachelor’s degree required
- Excellent multitasking abilities and initiative-taking
- Ability to act decisively, maintain discretion, and work independently with minimal direction
- Exceptional communication skills, both written and verbal (Minimal or no accent in English)

To Apply:

Interested candidates, please send your updated resume and 1-minute video intro by using this link: Upgrade to see actual info/careers.

Please note that only successful candidates will be contacted for an interview within 2 weeks.

OLIVIA Professional Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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