Cable TV Technical Support Specialist

Must have Relevant 4-5 years of experience helping customers Troubleshoot

Advance Your Career in Cable IPTV Customer Support

Are you an accomplished professional with a passion for customer support and a solid educational background? We're searching for a dedicated individual to join our team as a Cable IPTV Technical Support Specialist, taking customer service to new heights!

What We're Looking For:

- University Degree: A bachelor's degree in a relevant field, showcasing your commitment to academic excellence.

- Experience: Minimum 4-5 years in technical support, specializing in assisting clients with cable IPTV- or phone related issues via phone and email.

- Analytical Skills: Strong problem-solving abilities, with a keen analytical mindset to diagnose and resolve technical challenges.

- Communication Proficiency: Exceptional verbal and written communication skills to effectively assist customers in resolving cable TV issues.

- Technical Aptitude: Solid understanding of cable TV systems, protocols, and technologies.

Responsibilities:

- Provide exemplary technical support to cable TV customers through phone and email channels.

- Diagnose and resolve technical issues promptly, ensuring a high level of customer satisfaction.

- Collaborate with cross-functional teams to address complex problems and contribute to overall service quality improvement.

- Stay abreast of industry trends and advancements to provide best-in-class support.

Perks:

- Competitive salary with performance-based bonuses.

- Continuous training and development opportunities to keep your skills sharp.

How to Apply:

Join us on the exciting journey of delivering unparalleled technical support in the cable IPTV industry!

Only qualified candidates will be contacted for interviews. We appreciate your interest in joining our team!