Client Relations Specialist (3635) and Executive Assistant, Marketing Coordinator (3708)

**Client Relations Specialist (3635)**
Join Our Dynamic Team: Seeking a Client Relationship Specialist with Exceptional Communication Skills

We're looking for:
Fluency in English with minimal accent: You should be able to express complex ideas clearly and effectively.
Engaging Personality: Someone who can captivate with stories and explain concepts in an easily understandable manner.
Relationship Building Skills: A passion for interacting and connecting with people daily, fostering strong client relationships.
Experience in Collections: A significant advantage if you have a background in collections.
Negotiation Talent: Able to handle challenging situations like collecting payments even when customers are resistant and seeking refunds due to dissatisfaction.
Problem-Solving Ability: Not just a pleasant demeanor, but the skill to address client concerns while negotiating effectively.
Trustworthiness: The capability to instill confidence and trust, turning tense situations into positive outcomes.

Work Schedule:
Work hours are from 8 AM to 5 PM CST.
Monday to Friday, ensuring a balanced workweek.

Scenario Challenge:
How would you handle a customer refusing payment and requesting a refund due to unsatisfactory service?
Your approach to this scenario will be a key part of your application.

This role is perfect for someone who can make a difference with their voice and celebrates the art of negotiation. If you can turn challenging situations into Upgrade to see actual infonts of trust and confidence, we want you on our team!

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Executive Assistant, Marketing Coordinator (3708)

We are looking for a skilled Virtual Assistant to assist us with various tasks related to risk assessment, data collection, and administrative support. Here's a breakdown of the responsibilities and requirements for the role:

Responsibilities:
Risk Assessment Data Collection:
- Reviewing data from site audits and escalating issues to Workplace Health and Safety (WHS) as needed.
- Maintaining registers for discussion at WHS meetings.
- Legislative Coordination:
- Coordinating updates from SafeWork, SLED, and ASIAL to ensure compliance.

Timesheets and Internal Communications:
- Managing timesheets and facilitating internal communications.

Compliance and Research:
- Ensuring subcontractor and security officer compliance.
- Conducting company research as needed.

Client Management and Marketing:
- Handling client onboarding and retention processes.
- Assisting with email marketing campaigns, including newsletters.

Data Analysis and Reporting:
- Compiling CEO Weekly Performance Reports with business KPIs.
- Administration tasks such as meeting minutes and presentations.

Diary and Document Management:
- Managing diaries for teaUpgrade to see actual infombers.
- Updating forms, policies, and procedures in SharePoint.

Sales Support and Lead Management:
- Coordinating lead lists and managing CRM.
- Assisting with sales emails, proposals, and presentation decks.

Software/Tools Used:
- Connecteam
- Lighthouse io
- SharePoint

Desired Qualities:
- Consistency and Dependability
- Execution Skills
- Sense of Humor
- Team Supportive Attitude

Work Hours:
8 am to 4 pm AEST, with flexibility
30 to 39 hours per week

Client Time Zone:
Australian Eastern Standard Time

How to Apply:
If you are motivated and experienced in any of these positions, seeking a new challenge, please send us a message with the following information:
- Position #
- Your updated resume
- Your email address