Patient Support Specialist

*** PLEASE INCLUDE VIDEO AND/OR VOICE RECORDINGS ***

About Us:
We are a digital health startup that connects employers and employees to low cost and high quality medical imaging providers across the United States. VC-backed and growing rapidly, this is an outstanding opportunity for career growth.

About the Role:
As a Patient Support Specialist, you'll be the first point of contact and trusted guide for our members seeking medical imaging. You'll play a critical role in ensuring a high quality medical imaging experience.

Responsibilities:
- Provide exceptional customer service via phone, email, and chat, addressing member concerns with empathy and expertise.
- Answer questions about imaging exams, booking and scheduling, payments, issues, etc.
- Collaborate internally with care coordinators to schedule imaging exams

Requirements:
- Possess strong communication, active listening, and problem-solving skills, with a proven track record of exceeding customer expectations.
- 2+ years of experience providing phone based customer service
- Detail-oriented and organized: Maintain accurate records, manage time effectively, and prioritize tasks efficiently.

Strongly desired, but not required:
- 2+ years of patient support or services experience in a healthcare setting or with a healthcare company

Benefits:
- Up to $750/mo plus performance bonuses
- Outstanding company culture
- Flexibility in scheduling
- Incredible growth and leadership opportunities