Social Virtual Community Manager

Job Description:

A Social Virtual Community Manager plays a pivotal role in building and nurturing relationships within online communities related to our beauty brand(s). This role is focused on engaging followers through content creation, curation, and moderation to maintain vibrant and harmonious brand communities. The Community Manager works closely with social media managers to collectively enhance the online presence of our brand(s).

Skills & Qualifications

- 1-2+ years of experience in a communications or customer service role.
- Exceptional written and oral communication skills.
- Strong customer service and interpersonal skills.
- Friendly and outgoing personality.
- General knowledge of search engine optimization (SEO) and web metrics.
- Proficiency in word processing applications, spreadsheets, presentation software, and social media management tools.
- Good judgment and problem-solving skills.

Duties & Responsibilities:

- Respond to customer inquiries and comments related to our brand(s) in a timely and professional manner.
- Monitor, track, and report on feedback and online reviews providing insights to improve community engagement for our brand(s).
- Organize and flag direct messages (DMs) related to our brand(s) to the appropriate teams for timely resolution.
- Collaborate with Marketing, PR, and Communications teams to ensure consistent and effective messaging and community management for our brand(s).

Working Hours:

- 9:00 AM to 5:00 PM USA - Pacific Standard Time

If you have a passion for fostering online communities for our brand(s), are equipped with strong communication skills, and can maintain a harmonious online presence for our brand(s), we invite you to apply for this role and be a part of our team dedicated to building vibrant online communities for our beauty brand(s).