Team Manager

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Chabad Concierge is a dedicated Jewish organization, where our mission is to empower Shluchim in establishing well-organized and administratively efficient Chabad Institutions. Through our virtual services, we aspire to enhance the outreach endeavors of Shluchim and help them maximize their outreach efforts.

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Team Manager

A Team Manager helps set the vision and culture of their teams by setting individual and team performance expectations/goals, maintaining focus on improving client satisfaction, and identifying client impacting issues and implementing dynamic solutions.

People Management Responsibilities:

-Leading, coaching, and guiding a team of 15-20 VA’s; responsible for the overall performance management, coordination and evaluation of the team
-Achieve performance goals and objectives
-Mentoring new managers and as well as employees with high growth potential
-Communicate policies and new processes to VA’s as the primary information source for staff
-Ensure compliance and consistency; corrective action and documentation
-Responsible for employee timesheets/Toggl; Attendance as needed and includes daily report from VA’s

Business/Operations Management Responsibilities:

-Regularly document, collect, and store client needs, responsibilities, and tasks performed by VA’s
-Management of quality and client experience
-Troubleshoot and address issues relating to process and client concerns/feedback
-Build a VA backup system within the team to cover for absenteeism and serve as a backup when necessary
-Responsible for quality and productivity of assigned team
-Develop and achieve performance goals and objectives
-Identify client issues, build and implement solutions to include process improvements
-Identify and eliminate barriers to accuracy, productivity, and quality
-Able to create a plan, communicate requirements, negotiate priorities, and clarify what success looks like



Preferred Qualifications

People Management Expertise (Recent Role): A minimum of 4 years experience in leading and managing teams, with a demonstrated ability to inspire, mentor, and guide teaUpgrade to see actual infombers. This includes experience in conducting performance evaluations, setting clear expectations, providing constructive feedback, and promoting professional growth.

Results-Oriented Approach: A history of delivering consistent and measurable results in a fast-paced environment. The candidate should possess a keen understanding of key performance indicators (KPIs) and a proactive approach to achieving and exceeding targets.

Effective Communication: Excellent communication and interpersonal skills, enabling the candidate to collaborate effectively with teaUpgrade to see actual infombers, peers, and upper management. This includes the ability to convey complex information clearly and concisely.

Problem-Solving Acumen: Adept at identifying challenges, analyzing root causes, and implementing effective solutions. The candidate should be comfortable making data-driven decisions and adapting strategies to optimize team performance.

Leadership by Example: A role model who leads by example, exhibiting a strong work ethic, professionalism, and a positive attitude. The candidate should inspire teaUpgrade to see actual infombers to excel and foster a collaborative and inclusive team culture.

Adaptability and Flexibility: Able to navigate and lead through change, remaining adaptable and flexible in a dynamic environment. The candidate should be comfortable with ambiguity and adept at managing shifting priorities.

Resource Management: Proficient in managing resources efficiently, including budgeting, resource allocation, and workload distribution. This ensures that team objectives are met while optimizing resource utilization.

Continuous Improvement Mindset: A commitment to continuous learning and improvement, seeking out opportunities to enhance team processes, workflows, and methodologies.

Shift Schedule: 11am-7pm New York Time (RD: Sat & Sun)